Change and Delivery Manager, Extended Workforce - Toronto, Canada - Google

Google

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Minimum qualifications:

Bachelor's degree or equivalent practical experience. 6 years of experience in program or project management.
2 years of experience developing business strategies or managing crossfunctional initiatives.

Preferred qualifications:

Experience as a thought leadership in strategic projects that have had a tangible impact on business operations across international markets.
Ability to advocate for Google's customers and improving the overall customer experience.
Excellent attention to detail and willingness to pitch in when necessary.
Excellent problemsolving skills, with the ability to extract insights from complex, disparate and often unstructured datasets.
Excellent communication skills, with the ability to take complex topics and create compelling narratives for different audiences.

About the job:

gTech's Extended Workforce Solutions (xWS) team enables product areas to effectively and efficiently scale their extended workforce operations while managing risk.

Our goal is to enable our businesses to make informed decisions to put the right talent in the right locations.

Our partnership with teams across Google aims to provide an excellent user experience and minimizes administrative burden throughout the crosswalk process.

We assist with crosswalk planning and strategy, and provide tools to support product areas in managing their Extended Workforce (xWF) infrastructure.

We strike a balance between optimizing extended workforce engagements and making sure crosswalk policies and guidelines are followed.

The Solution Design team is a lean team of strategic, cross-functional thinkers that understand product area needs including risks and operational constraints and rethink xWS solutions within vertical teams.

Additionally, the team incubates, pilots and rolls-out large-scale transformations and leads change management across the organization.

In this role, you will work with and lead the change management process and implementation of cross-functional initiatives and designed solutions created by the xWS Solution Design team.

You will lead the charge for all change management associated with internal xWS processes and external product area support and management.

The xWS Partner Engagement function will bring in the demand, the xWS Risk and Compliance team will set the regulatory landscape and monitor compliance, and you will launch centers of excellence to provision the right suppliers for product areas to consume.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life.

Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs.

Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities:

Support implementation on concurrent, initiatives from start to finish.
Influence change management efforts across Alphabet, working with crossfunctional teams to gather stakeholder information to create change management plans to minimize operational disruption.
Enhance customer product area experience when working with xWS throughout the lifecycle of an extended workforce member.
Use data to show effectiveness of implementation, including customer satisfaction enhancements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.