Cafe Manager - Vancouver, Canada - Thierry

Thierry

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Café Manager

Reports to:
Director of Operations

Location:
Thierry, West Vancouver

WHO WE ARE:

A multiple award winning chocolaterie, patisserie and cafe, Thierry offers a contemporary approach to the finest handcrafted cakes and pastries available anywhere.

Chef Thierry Busset is widely regarded as one of the finest pastry chefs in the world, and the products offered reflect this stature, delivered with the highest levels of hospitality.

Our facilities represent stunning elegance, with personal service to match.

The beverage side of our business features barista-crafted espresso and liquid chocolate as a central part of the cafe, complimented by a selection of sandwiches, soups, and savoury offerings.

We are also licensed and offer a selection of wine and spirits to complement our wide array of products.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

Lead all team members in delivering consistent, memorable moments of hospitality for our guests
Proactively identify, evaluate, and continually improve service strategies to always ensure our customers receive best in class service
Continuously provide leadership and support to all service staff and actively participate in the cycle of service, as needed
Recruit, onboard, train, performance manage, and schedule FOH staff to build a strong performing team dedicated to hospitality, and achievement of business goals
Collaborate with management team to keep a continuous pulse on all guest feedback channels, seeking opportunities to improve the guest experience and cultivate regulars and continue to find ways to strengthen our community
Merchandise product in accordance with company and brand standards

REQUIRED EXPERIENCE AND QUALIFICATIONS:

At least three years of customer service experience at a supervisory level in a hospitality/restaurant environment
Proven commitment to a premium level of quality in both guest service and the overall operation of the establishment
Strong problemsolving skills with demonstrated commitment to immediate service recovery solutions
Skilled at developing and creating experiences that drive customer satisfaction and loyalty
Superior communication skills with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
Serving It Right License is required
Must be able to work a flexible schedule, including weekends and holidays