Customer Experience Consultant - Edmonton, Canada - The Brick

The Brick

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Is this job for you?:

If you've been looking to join a team that values your energy and talents, offers multiple career paths, and provides you with continuous development opportunities, you've found it Since 1971, The Brick has been led by visionary men and women who have embraced each business opportunity with the drive for success.

We want you to join our winning team and experience
The Brick Way

Position Overview:

The Customer Experience Team is looking for our next customer service champion The primary role of the Customer Experience Associate is to advocate a fair and cost-effective solution for each customer.

This fast-paced role requires strong communication, time management, teamwork, and an eye for detail as you will be handling a multitude of support tickets simultaneously.

Responsibilities:

Update and maintain online store listings for over 200+ locations (primarily google); phone number, hours of operation, holiday hours, photos, etc. This includes responding to the reviews for all listings.
Working in Microsoft excel, word document, and power point to create and distribute regular customer experience reporting to various departments and executive members.
Monitor online orders that have been flagged as potentially fraudulent to understand why these orders have been flagged. This will require direct conversation with the customer to verify their identity and purchase, and the online security team to determine the completion or cancellation of the order based on the findings of the verification process. This includes processing internet change request forms.
Participate on team projects where assigned.
Action sales order confirmations and reporting for web sales, drop ship orders, and corporate sales.

Qualifications:

Impeccable written and verbal English and French language skills.
Open schedule availability.
Experience in a retail environment and customer service required.
Proven ability to stay motivated and positive when dealing with difficult customers.
Proven track record in customer service, team building, and operational success.
Excellent communication, interpersonal, and problemsolving skills.

Why The Brick?:

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
Competitive remuneration package that will commensurate with experience
Career progression potential with plenty of access to ongoing personal and professional development
Employee discounts
A dynamic environment to showcase your leadership talents.

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Attach your CV and tell us why you would be a great fit at The Brick

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