Transit Service Centre Head Clerk 1 - Brampton, Canada - City of Brampton

City of Brampton

Verified Company

Brampton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

JOB TITLE:
Transit Service Centre Head Clerk 1

DEPARTMENT:
Transit

NUMBER OF POSITIONS: 3

JOB STATUS & DURATION:
Permanent Part time

HOURS OF WORK:
Up to 30 hour workweek

LOCATION:
Transit Terminal Bramalea

HOURLY RATE:
$20.87

JOB TYPE:
Union

POSTING DATE:
April 12, 2024

CLOSING DATE:
April 19, 2024

AREA OF RESPONSIBILITY:

Reporting to the Transit Service Coordinator and the Manager, Customer Experience. The Head Clerk 1 position will be an ambassador championing the delivery of exceptional customer service. The position is responsible for ensuring the smooth operation of the store.

The Head Clerk 1 will be asked to perform exchanges, refunds, adjustments, handle escalated customer service issues and other duties as assigned.

Reconcile (cash reports/inventories/PRESTO etc.)
Replenish coin/fare media
Troubleshoot POS /SPOS equipment issues
Assist in completing paperwork while covering vacation/sickness in other Transit Service Centres as required
Provide exceptional customer service to customers in person or by phone.
Receive, assess, refer and answer public inquiries about Brampton Transit and the services offered.
Update Absent Notification Reports, complete incident reports, operate a POS system.
Perform exchanges/refunds on fare passes and process adjustments to incorrectly completed transactions.
Handle escalated customer service issues.
Maintain store supplies.
Assist in training staff.
Perform other similar and related duties to the position, as assigned.

SELECTION CRITERIA:

EDUCATION:

Grade 12 education or equivalent secondary education.

OTHER SKILLS AND ASSETS:

An aptitude and passion for customer service.
Previous cash handling, cash balancing, customer service experience, with a strong attention to detail.
Sound judgment; excellent public relations and communication skills.
Strong oral and written communication skills.
Strong knowledge of the streets in Brampton.
The ability to interpret maps, timetables and tariff manuals is essential.
Able to work independently and as part of a team.
Ability to learn and operate multiple computer systems.
Provide assistance in the training of new employees.
A minimum sixmonths previous experience in an administrative or accounting capacity would be considered an asset

- **Preference will be given to students that have a permanent residency in Brampton._
- **Various tests and/or exams may be administered as part of the selection criteria._

Interview:
Our recruitment process may be completed with video conference technology.

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