Front Desk Agent - Red Deer, Canada - Red Deer Resort & Casino
Description
Are you a people-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Join our team as a Guest Services Agent and be the friendly face that welcomes and assists our guests, ensuring a memorable and enjoyable experience.
Summary
Under the direction of the
Guest Services Manager, the
Front Desk Agent will be responsible for ensuring our guests receive the highest level of guest service, and hotel standards are met and maintained at all times.
Essential Duties and Responsibilities
- Warmly greets and assists all guests
- Check guests in and out of the hotel; answer inquiries; arrange guest transportation.
- Ensure all Hotel standards for Guest Services agents are being met and exceeded.
- Count and verify cash, shift activity, keys, gift certificates, etc., with departing shift.
- Print updated inhouse, arrival, departure, and room status reports.
- Check telephone interfaces throughout the shift; check all unresolved departures.
- Review service requests for arrivals; complete welcome calls.
- Refer all inquiries to the appropriate individuals or departments across the organization.
- Observe and report any security issues.
- Respond to clients' complaints in a timely and professional manner
- Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
- Upsell additional facilities and services, when appropriate
- Arrange transportation for guests, if needed
- Perform other duties as assigned.
Education, Qualification and Requirements
- One to two years of related hospitality experience preferred.
- Experience in all aspects of customer service.
- 1 to 2year Degree or Diploma; related experience and/or training; or equivalent combination of education and experience
- Ability to analyze and interpret clients' needs and offer the appropriate options, solutions, and resolutions.
- Exceptional conflict resolution, negotiation, and objectionhandling skills.
- Able to respond quickly in a dynamic and changing environment.
- Able to build and maintain lasting relationships with corporate departments, key business partners and customers.
- Knowledge of using Computer and MS Office Applications
- ProServe certification, ProTect certification is an asset
- Able to effectively communicate both verbally and in writing, in English.
- As a condition of employment, associates are to have a criminal record check prior to their first day of work
Work Environment
- This position requires frequent standing and walking
- May perform repetitive work, such as operating a computer, or talking to a guest or telephone.
- May work in a noisy or distracting environment, such as during busy holidays. Ability to tolerate exposure to heat and cold
Hours of Work
The individual must be adaptable and flexible with their time as the work hours for this position will vary depending on operational requirements.
Anticipated Start Date - ASAP
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