Customer Service Team Member - Toronto, Canada - The Coca-Cola Company

The Coca-Cola Company
The Coca-Cola Company
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
***
What You'll Do for Us

  • Act as a company ambassador through accurately diagnosing service issues to deliver high quality service via multiple customer contact channels.
  • Research and resolve issues for consumers, business partners and Company associates to expedite resolution of complaints using a variety of information systems.
  • Contact consumers to provide follow up on escalated quality related complaints and acquire necessary details to resolve the issue.
  • Provide equipment service and general customer support through successful resolution.
  • Accurately capture the voice of our customers to drive first call resolution across functions.
  • Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.
  • Research account call history and use applicable resources/tools to problemsolve and make appropriate decisions to meet customer's needs and resolve issues.
  • Escalate customer issues within established guidelines to ensure timely resolution.
  • Assist with projects per business needs.
  • Recognize opportunities to reduce further escalation to the media, legal entities or senior level company executives by leveraging advanced consumer engagement practices.
***
Qualifications & Requirements

  • Associates Degree or Bachelor's Degree in Business or related field
  • 2+ years customer service or contact center experience with great communication and people skills
  • 2+ years' experience utilizing Microsoft Office
  • CRM experience preferred, but not required
  • Ability to accurately input data, write routine reports and correspondence.
  • Maintain a highlevel of customer service expected by our internal and external customers.
  • Proactive goaloriented approach to decision making.
  • Proven Team Player who can effectively work with all levels of a global matrixed organization
  • Ability to adapt to changing demands and conditions.
  • Flexibility to manage multiple projects/initiatives simultaneously and execute to completion.

What We Can Do For
You
-
Iconic & Innovative Brands:Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
-
Expansive & Diverse Customers:We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.


Skills
Microsoft Office; Relationship Building; Technical Support; Supply Chain Strategies; Oral Communications; Customer Relationship Management (CRM); Troubleshooting; Customer Service; Detail-Oriented; Computer Literacy; Recordkeeping


Our Purpose and Growth Culture:


We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference.

We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves.

We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve.

We believe that our culture is one of the reasons our company continues to thrive after 130+ years.

Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

More jobs from The Coca-Cola Company
See all jobs of The Coca-Cola Company