Bilingual Virtual Banker - Quebec City, Canada - BMO Financial Group

BMO Financial Group
BMO Financial Group
Verified Company
Quebec City, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Description
VIRTUAL6- HomeRes - QC - BMO XXXXX Quebec,X0X 0X0

  • RSER and ALD qualified
  • Language requirements for the role: Strong verbal and written languages skills in both French and English
  • Work schedule: must be available to work from Monday to Friday from 8:30am to 7pm.
  • Work remotely from home.
  • This is part of BMO's ongoing commitment to Indigenous applicants. Our recruitment team will reach out to those selected for further consideration._
Understands customer needs and delivers an exceptional customer experience to a defined portfolio of client relationships.

Understands client & business trends and acts as a source of information & expertise on personal banking for a specific market segment/specialty.

Understands the local market and identifies opportunities to develop new and valuable opportunities to acquire new customers for BMO Financial Group.

Meets the needs of portfolio clients and for new prospects by recommending solutions in the best interests of clients.

  • Knows the local market and proactively develops relationships with centres of influence.
  • Establishes and enhances the Bank's profile by participating in meaningful and focused business and community activities; seeks out and creates opportunities to generate new business.
  • Contributes expertise Personal Banking business plans by sharing and referring new business opportunities.
  • Coordinates with key BMO partners to offer a One Bank experience to clients and prospects.
  • Manages a portfolio effectively by developing & implementing a business plan focused on identifying client needs and opportunities that will result in meeting or exceeding sales and service targets. Reviews and monitors sales, revenue and service performance against plan, identify gaps, and shares best practices.
  • Monitors plans on an ongoing basis to reflect opportunities and changes in the assigned portfolio and competitive local market; develops and executes actions plans to address any challenges.
  • Creates opportunities when resolving problems and escalations to make each client's experience meaningful and demonstrate that the relationship is valued.
  • Performs comprehensive analysis required to assess financial health of business relationship and customer relationships.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Builds effective relationships with internal/external stakeholders.
  • Ensures alignment between stakeholders.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Monitors and tracks performance, and addresses any issues.
  • Leverages technology and tools to effectively deliver Personal Banking products and services, and identify and refer profitable sales opportunities.
  • Maintains an uptodate knowledge and understanding of Personal Banking products, processes, and relevant legal, regulatory and technology requirements and communicate with deal team members on these issues.
  • Use the Our Approach to Risk Management framework to protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements and established yield, quality, diversification and risk guidelines
  • Make credit recommendations on personal lending transactions in accordance with sound credit granting principles and in accordance with the Bank's Policies and Procedures
  • Manages the defined personal banking portfolio with a focus on the customer experience delivered; retains and expands relationships to achieve portfolio retention, sales, service, and profitability objectives.
  • Understand client needs, including personal and wealth needs, and recommends solutions that are in the best interests, including referring to appropriate BMO partners to bring the best of BMO to the customer.
  • Applies relationship management, business development, sales and referral principles and techniques to an assigned portfolio of clients to meet their banking needs and support the achievement of targets.
  • Seeks and identifies opportunities to expand customer relationship initiating referrals to achieve individual performance objectives.
  • Monitors the portfolio to increase the overall profitability.
  • Continuously monitors and assesses risk within the unit and escalates issues as needed.
  • Adheres to Know Your Customer Rules and Bank Policies & Procedures for the prevention of loss due to fraud, counterfeiting, money laundering, or defalcation; identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering.
  • Focus may be on a business/group.
  • Thinks creatively and proposes new solutions.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works mostly independently.
  • Broader work or accountabilities may be assigned as needed

Qualifications:


  • Typically between 5 years of relevant experience and postsecondary degree in relat
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