Car Insurance Claims Handler - Mississauga, Canada - IAA, Inc.

IAA, Inc.

Verified Company

Mississauga, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Client Representative at our Corporate Office in Mississauga, ON.

IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada.

IAA's national service offering allows sellers to standardize processes across the country and provides buyers with Canada's most extensive selection of salvage vehicles.

IAA (NYSE:
IAA) has nearly 4,500 talented employees and more than 200 facilities throughout the US, Canada, and the United Kingdom.

Job Duties and Responsibilities:

Work collectively with Impact and insurance client to get vehicles released from storage facilities.
Must be assertive and proactive in handling of files to minimize storage costs for insurance clients and achieve targets.
Review and manage problem files escalated from Impact in a timely manner.
Work independently in resolving issues by accessing insurance client's claims system to gather pertinent details needed for resolution.
Ability to quickly resolve releasing issues and negotiate towing/storage charges.
Communicate directly with Insureds and shops to secure release of vehicles.
Interact with adjusters on problem files when needed.
Accurately input detailed information onto call logs and/or files.
Complete timely follow up calls to meet deadlines.
Required to work offsite at insurance client's facilities.

Educational Requirements and Qualifications

University Degree or minimum postsecondary education.
12 years' experience in auto claims industry.
Good understanding of the claims process.
Experience in dealing with storage facilities.
Strong negotiation and time management skills.
The tenacity and drive to work a problem interaction through to successful resolution.
Sound knowledge of telephone etiquette with excellent interpersonal and communication skills, pleasant and professional manner.
Strong organizational and attention to detail skills.
Proficient in Microsoft Office.

What do we have to offer?

Competitive Wages
Health and Dental Benefits
RRSP Company Matching
An Opportunity for Career Growth
A Team Oriented and Engaging Environment

Please note that any employment offers are contingent upon successful completion and passing of a background check.

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, RRSP Employer Matching Contributions, STD/LTD, Life Insurance/AD&D, Employee Stock Purchasing Options.

IAA is an equal opportunity employer. IAA is a drug-free workplace.

Pay:
$60,000.00 per year

Benefits: