Customer Service Representative - Toronto, Canada - KEB Hana Bank Canada

KEB Hana Bank Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job Title:
Customer Service Representative

Branch:
Bloor Branch

Reports to:
Manager, Customer Service or Senior Manager, Deposits

Job Summary

The
Customer Service Representative is responsible for conducting all teller functions and processing various transactions for customers/clients in accordance with all regulations.

The Customer Service Representative ensures compliance with all internal controls and established policies and procedures when conducting all activities including maintaining customer confidence and protecting Bank operations by maintaining confidentiality.

Responsibilities And Duties

Customer/Client Experience

Greet and welcome customers in a pleasant manner
Accept inbound calls from customers/clients and address questions/issues/queries
Respond promptly and effectively to customer/client requests, concerns, and complaints
Maintain fruitful relationships with current customers and establish good relationships with new ones

Transaction Processing

Process deposits, withdrawals and other banking transactions for customers/clients
Ensure identification and signature are verified for all required transactions
Accept cheques and cash for deposit, verify amounts and ensure accuracy of deposit slips
Carry out requests for certified cheques, bank drafts, bill payments etc.
Open and close accounts as required for customers/clients and conduct due diligence as per the _Know your Customer _(KYC), _Client Identification Program_ (CIP), and _AML/ATF Policy & Procedures_
Order cheques at customer/client request
Monitor customer transactions for unusual or suspicious (and attempted suspicious) activity/transactions, and report such activity to Manager
Record all transactions promptly, accurately and in compliance with bank procedures
Assist customers/clients with performing banking services (utilization of mobile accounts; 1Q Banking)

Business Development

Identify and present products/services to optimize customer/client accounts
Promote banking products (term deposits, installment savings deposit, TFSA, RRSP), special campaigns, product promotions, and new services
Network within community by actively being involved and develop new clientele
Identify referral opportunities and capitalize on them

Remittance

Conduct international wire transfers overseas
Process incoming/outgoing remittances
Respond to/make inquiries to corresponding bank in instances of discrepancies in settlement process

Maintenance of Safety Deposit Box

Open, close, and maintain safety deposit box in proper procedures
Keep track on customer access to the safety deposit box

Clearing Functions

Process daily clearing including error transactions
Pick up and drop off clearing bag from/to RBC
Post rejected PAP/DFT transactions
Prepare business cheques with monthly statements and mail out on the 1st day of the month

Credit Card Applications

Administration

Receive and count working cash at beginning of each day
Prepaid Expense CDIC, budget disbursement
File daily documents by type and in order
Sort and distribute incoming mail, order office supplies

Qualifications and Skills

Postsecondary degree or diploma in Business Administration, Finance, or Economics
Minimum 1 year's cash handling experience in banking or retail setting
Minimum 1 years' experience in banking
Completion of Canadian Securities Course, an asset
Intermediate mathematical skills (calculations, concepts involving decimals, percentages and fractions)
Knowledge of various banking products and services
Possess excellent customer service skills and is resultsdriven
Approachable, adaptable and positive
Proficient in banking rules, regulations and best practices
Fluent in both English and Korean
Exemplary organizational, multitasking, problemsolving, logic, and communication skills (both verbal and written)
Ability to follow precise directions and learn banking equipment and software quickly
Working knowledge of foreign currency
Proficiency in Microsoft Office (Word, Excel and PowerPoint)