Menu Manager - Toronto, Canada - Foodee

Foodee

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our corporate catering platform.

We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.

We're looking for a MENU MANAGER based in Toronto or remotely in Eastern Canada who excited to build excellent, client-focused, attractive menu propositions in line with Foodee's business strategy while nurturing value-based relationships with restaurant partners.

In this role, you will provide support to new and existing restaurant partners through Foodee's managed platform, optimizing restaurant revenue performance and order volume.

KEY RESPONSIBILITIES:

Understand Foodee's ideal menu offering, collaborating with internal sales, restaurant success and client success teams
Support throughout the restaurant onboarding journey
Assist restaurant partners with creating attractive menu propositions for Foodee clients
Ensure that menus are maintained, accurate, display sensible pricing and offer a great selections with varied dietary options
Track restaurant performance and make improvements to menu offering to drive revenue performance and order volume
Maintain ownership of menu maintenance for existing restaurants on the Foodee platform, including menu pricing and content audits on a regular cadence
Minimize unwanted order churn by offering a consultative approach to menu management to restaurant partners
Monitor menu update requests, follow up on escalated cases and manage inquiries in a timely manner
Work closely with restaurant partners to optimize their menu offering through Foodee and ensure they are maximizing their potential order volume on the platform
Encourage partner adoption of Foodee's Restaurant Dashboard to manage menu administration
Maximize customer satisfaction for menu offerings
Synthesize partner feedback and collaborate with both the Restaurant Success Team and Product Management on improvements to the restaurant experience
Work closely with the Restaurant Success, Sales & Customer Success teams to understand client insights and communicate to partners; work closely with Service Delivery team to prepare partners for high quality experience
Alleviate menu administration complexities on crossfunctional teams
Be mindful of market trends and ensure that Foodee restaurant partners are offering competitive, desirable menus
Ensure that menus are tailored to customer requirements and preferences
Manage third party support for menu administration and prioritization

SKILL SET EXPERIENCE:

2+ years in business administration, restaurant administration, menu building or partner management
Familiarity with dietary tagging & common allergens
Strong attention to detail
Relationship Building
Service-Oriented
Results-Driven
CRM (Salesforce) Familiarity
Experience with Excel/Google Sheets
Ability to Interpret and Communicate Basic Trends in Partner Data
Nice to have: Restaurant or Hospitality Experience

OUR BENEFITS INCLUDE:

Paid time off, including sick, vacation & quality of life days
Paid statutory holidays
Monthly health & wellness reimbursement
Professional development reimbursement
Workfromhome flexibility; fully remote applicants accepted but must be able to work EST hours

REPORTS TO:

Director of Operations and Service

DIRECT REPORTS:
None

Salary:
$50,000.00-$55,000.00 per year