Customer Service Representative - Mississauga, Canada - Carmichael Engineering / Ingénierie Carmichael

Carmichael Engineering / Ingénierie Carmichael

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

With us, it's always about people

Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded.

These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.

Carmichael is a place where your experience will be valued and respected.

If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success.

Carmichael is looking for a Customer Service Representative to work in our Mississauga Branch and manage all aspects of certain customer accounts, locally and nationally.

This is a full time permanent on-site position to start immediately.

Tasks and Responsibilities:

Handle incoming customer inquiries in a prompt, courteous and professional manner
Resolve customer concerns in a prompt, courteous and professional manner
Schedule and dispatch service requests accurately
Work with other departments to ensure efficiency and customer satisfaction
Process and accurately close work orders
Contact existing customers to schedule appointments
Communicate with service technicians

Requirements:

2 years of experience in a customer service oriented role or similar position.
Punctual and reliable
Ability to handle difficult customers
Excellent computer skills
Ability to work independently or as part of a team
Time management skills
Health and Safety is a core paramount value of Carmichael Engineering. Given the importance of keeping one another safe, you are expected to comply with our Health and safety policies at all times and client Health and Safety policies when working at client locations. _