Financial Aid Officer - Vancouver, Canada - Granville College

Granville College

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities

Conducting orientations, and entrance and exit interviews, by corporate, provincial Ministry, federal, and other agency guidelines
Responding to inquiries and research and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of daytoday administrative and operational issues
Providing information, in person, on the telephone, and through digital platforms, to students, prospective students, and families regarding student financial aid, admissions, College account balance, and registration status
Serves as liaison with provincial, federal, and other agencies; keeps abreast of student assistance opportunities and program regulations
Oversee the collection, management, and reporting of data by the objectives of the position; participates in the development and implementation of data management systems and procedures, as appropriate
Implement, coordinate, and oversee one or more specific administrative programs and/or service areas, as assigned
Trains and serves as an operational resource to other staff and/or students, as appropriate; may supervise student employees or lowerlevel staff
Conduct workshops and/or presentations to students, parents, and/or other interested parties on financial aid policy and procedural issues
Participate in committee readings for scholarship selection and academic progress appeals
Provide academic advisement and crisis intervention referrals; arrange for tutorial support, as necessary
Updating student profiles as necessary to ensure that all information is accurate and up to date
The EMPLOYEE's role involves decisionmaking relative to operations and student needs, as well as to interdepartmental requirements; as such, the EMPLOYEE must be adept at exercising good judgment
Remain up to date on all new courses, policies and processes to deliver the highest level of customer service to clients and students to ensure our clients' and students' satisfaction
Enforcing all Academy of Learning Career College policies fairly, consistently, and immediately
Presenting a professional appearance and friendly demeanour at all times

Qualifications for the position:

Postsecondary education in business or finance from an accredited educational institution or an equivalent combination of education and experience
Previous experience within the Private Career College industry is an asset
Strong orientation towards highvolume, fastpaced, timesensitive business operations
Successful in maintaining exemplary customer service levels
Detail oriented with the ability to prioritize workloads to meet deadlines
Must be able to work independently within a team environment
Knowledge of Microsoft Office Excel and Word