Planner - Abitibi Region - Val-d'Or, Canada - Epiroc Careers

Epiroc Careers
Epiroc Careers
Verified Company
Val-d'Or, Canada

1 month ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Description

Planner - Abitibi Region
The Planner is in charge of ensuring smooth daily operations in an efficient and well-organized manner. They oversee employee training and compliance with all assigned policies and procedures, aiming to deliver top-notch service and establish long-lasting customer relationships.
RESPONSIBILITIES:

  • Collaborate with managers and supervisors to prepare quotes for products and services for both internal and external customers
  • Assist in reducing Work in Progress (WIP) in coordination with managers and supervisors
  • Create and update project schedules based on progress
  • Conduct HR and Health & Safety orientation for new hires
  • Coordinate setup in M3 and oversee new hire monitoring
  • Manage PSD policies and procedures, including service requests and reports
  • Ensure that service reports are properly attached and organized when requesting work order closures
  • Cultivate positive relationships with customers and colleagues
  • Support internal training documentation efforts
  • Aid in tracking PSD service clothing and essential tools internally
  • Assist in managing the employee-related cost segment of the service variance
  • Review flight expenses and ensure correct allocation to respective work orders
  • Direct customer calls to the relevant technical service advisor
  • Help managers and supervisors with daily tasks
  • Assist in parts procurement and shipping to customer sites
  • Initiate service requests (SRF)
  • Update SRFs as needed
  • Provide guidance and mentorship to Technicians

EXPERIENCE:

  • Minimum of 5 years' experience as a Service Technician or equivalent

INTERNAL QUALIFICATIONS:

  • Proficiency in Epiroc Service Protocols and procedures
  • A collaborative team player capable of supporting all departments within Epiroc

SKILLS AND ABILITIES:

  • Excellent organizational and interpersonal skills
  • Proficient in Microsoft Office, Lotus Notes
  • Thorough understanding of Epiroc Products
  • Self-motivated with the ability to work effectively with minimal supervision

Additional responsibilities and tasks may be assigned as needed

United. Inspired. Performance brings us together, Innovation fuels us, and dedication propels us forward.


With a presence in 150 countries, Epiroc empowers its employees to take charge of their own growth and career advancement, supported by their leaders.


We are devoted to providing you with every chance to thrive in a culture of ingenuity, inclusivity, and teamwork, all within a nurturing environment.

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