Operations Intern - Montréal, Canada - Coopérative Radish

Coopérative Radish

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Radish is a restaurant technology cooperative that is looking to bring forth a more equitable relationship between restaurateurs, delivery drivers and consumers.

The restaurant industry is one that is currently experiencing massive upheaval, from the likes of large foreign technology conglomerates, rapidly evolving consumer tastes and a world that urgently needs to address several major social, environmental and economic challenges.

Amidst this disruption, we are looking to preserve the distinctive character as well as the 1.2M jobs of the Canadian restaurant industry through technical prowess and cooperative action.

Responsibilities:

Coordinate all aspects of the delivery process, including scheduling, workforce management and order tracking.
Undertake deliveries during peak periods or as a backup driver.
Recruit delivery drivers and train them on best delivery practices.
Work closely with our drivers to ensure optimal and friendly delivery for our customers.
Monitor delivery performance and make recommendations for process improvements.
Assist with customer complaints or delivery related issues.
Collaborate with the sales team to identify and recruit potential restaurant members.
Participate in the onboarding process for new business clients and answer questions, including account creation placing deliveries.

Requirements:

Recent graduate of or currently enrolled in a Canadian postsecondary education institution.
Valid Class 5 driver's license and excellent driving record
(driving for this job will be necessary).
Strong organizational and communication skills.
Ability to work under pressure and meet tight deadlines.
Attention to detail and a healthy obsession with customer satisfaction.
Excellent customer service skills and a positive, energetic attitude.
Ability to work flexible hours, including evenings and weekends as required.