Service Coordinator - Winnipeg, Canada - Prairie Mobile Communications

Prairie Mobile Communications

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Post Date:

January 19, 2023

Closing Date:

Open until filled

Location:

WINNIPEG,MB

Job Summary:

The Service Coordinator is responsible for providing excellent customer service and product information to radio customers either in person, online or via telephone.

The Service Coordinator interacts with all levels of staff, customers, and the general public.

Responsibilities:

Serve as the first point of contact for customers and respond to inquiries regarding radio, satellite, paging equipment, merchandise, installation, and repairs.
Assist with sales of radio accessories including but not limited to antenna, connectors, mics, and batteries.
Book service calls, prepare work orders and schedule appointments for installations and garage work in collaboration with the Service Team.
Receive incoming repairs, process outgoing repairs, and work orders for pickup; coordinate with customers for pickup when service work is completed.
Proactively contact customers to notify them of eligibility for routine checkups, maintenance, cleaning, services, etc.
Assist customers by troubleshooting radio problems in collaboration with Service Technicians.

Qualifications:

High School Diploma or equivalent.
Three (3) years of customer service experience in a similar front desk role.
Two (2) years' experience in a technical service industry.
Familiarity with a variety of communications equipment is an asset.
Knowledge of an ERP/CRM or iQmetrix is an asset.
Strong oral and written communication skills to communicate effectively with all levels within the organization and with internal and external stakeholders.
Superior time management and organization skills.
Valid Driver's License for travel as required or moving vehicles in or out of the garage.

Culture Fit:

Must have positive energy celebrate success, be enthusiastic and choose a cando attitude (#SuperHighFive)
Necessary to love learning, be innovative and continuously improve (Curiosity)
Empower others to be their best, step up and make it happen (People Power)
Own your commitments and keep your promises, hold one another accountable (Ownership Thinking)

Working Conditions:

This position is situated in a standard front desk environment setting.
Occasional overtime may be required to meet deadlines.
The extent of the work will require the incumbent to be neat in appearance as interaction with service clients occurs regularly.
Must be in good physical condition with the ability to lift (up to 50 lbs.), push, pull, bend, walk and stand for long periods.
Manual dexterity is required to use desktop computers and peripherals.
Interacts with employees, management and the public at large.
Personal Protective Equipment (PPE) may be required.

Why Choose Prairie Mobile:

Competitive wage.
Comprehensive benefits including extended health, dental, vision and more.
RRSP matching and Educational Assistance Program.
Continued support to succeed in your role.
Respectful and fun workplace environment driven by our company culture values.

Find your fit and help us connect people to what's important to them
:

We thank all applicants for their interest. Only those selected for interviews will be contacted._

View Job Description

Job Summary:

The Service Coordinator is responsible for providing excellent customer service and product information to radio customers either in person, online or via telephone.

The Service Coordinator interacts with all levels of staff, customers, and the general public.

Responsibilities:

Serve as the first point of contact for customers and respond to inquiries regarding radio, satellite, paging equipment, merchandise, installation, and repairs.
Assist with sales of radio accessories including but not limited to antenna, connectors, mics, and batteries.
Book service calls, prepare work orders and schedule appointments for installations and garage work in collaboration with the Service Team.
Receive incoming repairs, process outgoing repairs, and work orders for pickup; coordinate with customers for pickup when service work is completed.
Proactively contact customers to notify them of eligibility for routine checkups, maintenance, cleaning, services, etc.
Assist customers by troubleshooting radio problems in collaboration with Service Technicians.

Qualifications:

High School Diploma or equivalent.
Three (3) years of customer service experience in a similar front desk role.
Two (2) years' experience in a technical service industry.
Familiarity with a variety of communications equipment is an asset.
Knowledge of an ERP/CRM or iQmetrix is an asset.
Strong oral and written communication skills to communicate effectively with all levels within the organization and with internal and external stakeholders.
Superior time management and organization skills.
Valid Driver's License for travel as required or moving