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Handydart Dispatcher - Campbell River, Canada - PWTransit

PWTransit

Verified Company

Campbell River, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HandyDART Dispatcher

Are you looking for a job that is both interesting and varied day to day? Is being organized one of your best qualities? PWTransit is currently seeking a full-time Dispatcher to join our team in Campell River.

Responsible for both scheduling/coordinating our team of professional drivers and general administrative duties, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction.

This is a full-time position working Monday through Friday from 7:30 am to 4:00 pm.

Compensation:
$24.50 per hour

Responsibilities:

Dispatch and monitor vehicle and operator onroad assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations
Receive and respond to requests for emergency assistance or service from dispatched resources
Prepare daily operator work and run schedules while being mindful of Company and/or partners goals and objectives
Prepare daily vehicle assignments, and communicate with maintenance and operations staff
Communicate effectively by providing clear and concise information, explanation and direction
Advise personnel about route or traffic problems that could affect operations or customer service
Relay work orders, messages, and exchange information using a variety of communication devices, including computeraided dispatching equipment
Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements
Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required
Confer with customers or supervisory personnel to address questions, concerns, and/or requests
Record and maintain dispatch files and records of customer requests, work or services performed, payroll, charges, expenses, and other dispatch information
Perform day to day administrative tasks
Access environmental information, retrieve AVL Data and print out maps

Qualifications:

High school diploma or equivalent
Previous workrelated skills and experience in a dispatching, customer service or transportation operations preferred
Previous administrative or office experience is advantageous
Knowledge of local geography of Comox Valley, Campbell River and transit routes is an asset.
Ability to handle stressful situations in a composed manner
Excellent communication skills and attention to detail
Strong organizational and time management skills
Diplomacy and tact
Computer proficiency in Microsoft Word, Excel and Outlook