Customer Care Representative - Milton, Canada - Core-Mark International, Inc.

Core-Mark International, Inc.
Core-Mark International, Inc.
Verified Company
Milton, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Description

Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry.

Our reputation of empowering customers, employees, and communities has allowed us to build over $17 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.


Position Summary:


Schedule:


  • Monday to Friday, 10:30 am 7:00 pm
  • Summer Seasonal Contract: May
  • August (Great opportunity for students on summer break)

Salary:
$18 an hour


Position Responsibilities**:


  • Responding to telephone, written, and inperson inquiries, requests, and concerns from customers.
  • Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
  • Filing and running reports as needed.
  • Processing customer shorts, mispicks, and credits.
  • Conducting account research and resolving problems.
  • Channeling customer inquiries to appropriate departments and documenting customer contacts.
  • Assuring that appropriate records are maintained, and reports are prepared.
  • Resolving customer requests for adjustments to orders and billing.
  • Entering and retrieving a variety of information using the computer terminal.
  • Assisting customers in the ordering process.
  • Maintaining current knowledge of pricing and product availability.
  • Understanding, interpreting, and explaining company procedures related to products and pricing.
  • Performing other related tasks and duties as assigned.

Skills & Experiences:


  • Minimum of one year of customer service experience.
  • Must be able to type 40 WPM (words per minute)
  • Excellent communication skills.
  • Ability to add/subtract twodigit numbers and to multiply/divide with 10's and 100's.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations.
  • Ability to perform detailed data entry work accurately and efficiently within deadlines.
  • Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.
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