Facility Service Coordinator - Toronto, Canada - Soho Square Solutions

Soho Square Solutions
Soho Square Solutions
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

JOB DESCRIPTION:


KEY DUTIES & RESPONSIBILITIES

  • Learns client account details, the service request/work order
management systems, the telephony system and policies, processes and operating procedures

  • Fills basic client requests including creating and dispatching work orders
to appropriate internal and external service providers and relaying
appropriate information to front line facilities managers
Assesses and accurately assigns level of priority to facilitate timely
fulfillment of service requests

  • Learns techniques for troubleshooting service issues, communicating
with internal technicians and Facility Managers, external service
providers, landlords and other relevant parties

  • Receives guidance and support in completing service requests including
activities such as proper work order processing, dispatching and the
communication of information.

  • Provides customer service support
  • Participates in program initiatives undertaken by the Dispatch Centre
  • Maintains confidentiality of client account information and other
confidential information. Conducts work in a professional manner.

  • May be required to demonstrate Dispatch Centre capabilities to
potential and existing clients and to prospective hires by having such
people Y-cord into live calls.

  • May be required to provide training to new Team Members.
  • Other duties as assigned.

Work Hour Availability Requirements

  • 7/24/365 environment requiring open availability; rotating 12 hour shifts.
  • Must have open availability to work weekends and holidays as required.

MINIMUM EDUCATION:

High school completion plus a specialized technical
or business course


JOB-RELATED EXPERIENCE:

One year or more Knowledge & Skills

  • Demonstrates language proficiency (both verbal and written) in English,
including proper grammar, spelling and punctuation. Clear and effective
communication skills

  • Strong customerservice orientation and demonstrated customer service
skills.
Must be proficient at typing and navigating the computerized work system while receiving and discussing verbal communication with the client


Job Type:
Fixed term contract


Pay:
$17.39-$19.00 per hour


Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:


  • Administrative experience: 1 year (preferred)
- customer-service orientation: 1 year (preferred)
- customer service: 1 year (preferred)
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