Delivery Manager, Mod - Mississauga, Canada - Trapeze Group Limited

Trapeze Group Limited

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary:

As the Technical Delivery Manager for the Mobility on Demand team you are responsible for managing a team of front-line project implementation consultants and ensuring they are able to successfully implement our solutions to meet our customers objectives on time, on budget, within scope and with quality.

Job Description:

KEY RESPONSIBILITIES

Lead and manage the MoD implementation team to achieve financial, operational, and customer satisfaction targets and metrics.
Coaching, mentoring, and influencing the team to take proactive action and accountability for their work.
Create and implement professional development plans to improve the skills of your team.
Support the preparation of the Quarterly Strategic Review (QSR), report progress to the business, and be accountable for achieving the forecasted results.
Drive Results and implement process improvements to maximize team efficiency. Ensure that best practices are being documented and adopted by your team.
Report on project risks, issues, opportunities, and their associated strategies.
Ensure the team is optimally allocated to meet project demands by effectively managing team resources.
Lead, guide, and support your team through project escalations.
Develop a staffing plan for the team designed to support strong yearly growth.
Work directly with Sales to support sales opportunities, developing associated Statements of Work and pricing.
Work closely with Product and Development to identify product solutions to meet customer requirements as well as manage the priority of the PS development queue.
Conduct annual performance reviews.
Ability for travel of up to 25% within North America.

EDUCATION AND WORK EXPERIENCE

A Bachelor's degree in business, planning, engineering, or other technical discipline.
A minimum of five (5) years of experience in software solution delivery.
Preferred experience in people management.
Preferred experience in a technical role (i.e. technical implementation experience).
Preferred experience with Trapeze software solutions.

KEY SKILLS AND COMPETENCIES

Strong leadership, mentorship, critical thinking, and problem solving skills are required.
A demonstrated ability to lead a team through organizational change management is essential.
A comprehensive understanding of agile, waterfall, and hybrid project delivery methodologies and scope management is critical.
Superior command of written English and a proven track record of producing quality documentation is mandatory.
The ability to effectively manage customer or internal escalations is required.
Selfmotivational drive and the ability to initiate and manage activities independently and in a team environment.
Be able to perform effectively in a deadlineoriented work environment and to successfully execute many tasks simultaneously.

Worker Type:
Regular