Training & Quality Management Specialist (Temporary) - Toronto, Canada - Toronto Transit Commission

Toronto Transit Commission

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB INFORMATION

Requisition ID: 7823

Number of Vacancies: 3 Temporary

Department:
Transit Control Transit Control - Operations

Salary Information:
$91, $114,566.40

Pay Scale Group: 08SA (CAN/S/J/08SA)

Employment Type:

Temporary until approximately December 2024

Weekly Hours: 40,

Off Days:

Various Shift:
Various

Posted On:
June 9, 2023

Last Day to Apply:
June 15, 2023

Reports to:
Manager-Operational Governance

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA.

Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

"

General Accountability:

Reporting to the Manager, Operational Governance, this position is responsible the development, implementation and delivery of training programs and instructional materials for instructor led curricula. The position will focus on facilitating sustainable training programs transforming complex theories and concepts into understandable, relatable, and memorable solutions. Accountability will include delivering training programs and projects that meet the organizational business needs/objectives, regulatory and legislative compliance requirements, and professional standards policies and procedures that foster a safe and secure culture that is customer service oriented. This position is also responsible to oversee daytoday operations and activities within Transit Control in an effort to reduce redundancies, increase training efficiencies and ensure consistency. Position will also be responsible for the review and cocoordination of a Quality Management System for departmental policies and procedures in coordination with other Transit Control Centre employees.

Key Job Functions:

Conducts training needs analysis and assesses developmental requirements and opportunities
Plans, develops, implements and delivers a comprehensive training program for all Transit Control Centre employees to support employee growth and development (i.e. new hire training, jobspecific training, leadership training, team training, technical training, etc.)
Establishes a new, comprehensive, training delivery strategy to centralize training into a core team that will be responsible for supporting training/project delivery and training operations
Manages the design and development of training policies and procedures, manages and maintains a complete inventory of training courses and plans
Develops monthly programs to support progressive employee development and knowledge building
Organizes and chairs training approval meetings comprised of senior leadership from Transit Control Centre to review and approve new training programs/ courses
Assesses learning and development needs and manages the design and development of training programs based on enterprise and individual stakeholder needs, develops targeted training plans/courses, as required
Oversees recruitment, onboarding and training programs to ensure that we are attracting and retaining talented and dynamic individuals to make strong, diverse and inclusive teams
Works with external stakeholders to ensure adherence to federal legislation and requirements in safety training; this includes partner agencies, local authorities, etc.
Implements standards and manages critical paths/milestones by monitoring mechanisms for new training initiatives (e.g. budgets, schedule, scope, quality) and reports to the Manager, Operational Governance on project status
Establishes Key Performance Indicators (KPIs) to monitor and evaluate training programs and services
Manages the collection and maintenance of training and training related statistics/metrics and the preparation of reports/analysis
Ensures that program development activities comply with the Operations Training Centre's SOPs, corporate safety programs, policies and legislated initiatives and regulations
Develops a wide range of operations training material and other documentation, including but not limited to corporate notices, SOPs, RFPs, RFIs, and RFQs
Conducts trainthetrainer sessions, workshops, peertraining, and related activities as required

Key Job Functions continued:

Leads the development, implementation and continual improvement of Subway/Streetcar Rule Book, Subway/Streetcar Initial/recertification, and Incident Manager training programs for the Transit Control Centre Department to meet compliance with the TTC's 5year Corporate Plan
Identifies safetycritical content in all programs, and ensure new training programs are consistent with inter