Operations Field Supervisor - Laval, Canada - Canada Cartage

Canada Cartage

Verified Company

Laval, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Operations Field Supervisor

Bilingual

Why you'll love Canada Cartage

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery.

With a national network of terminals, cross-docks, and distribution centers, we are one of Canada's largest and most trusted supply chain service providers.

Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands.

Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed.

A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

The Operations Field Supervisor is responsible for providing overall operational supervision of dedicated transportation services including drivers, on-site staff and equipment, for a number of assigned customers.

This position will support the ongoing development and implementation of the Company's business plan, while maintaining a cost-effective operation and providing superior customer service.

Location:

***
555 Autoroute 13, Laval

Schedule:

***
Monday

to Friday, days

What you'll do

Manage customer schedules as requested
Schedule appropriate drivers and equipment to meet the customer's service requirements while maintaining the company's budget commitment and mitigating overtime
Manage domiciled and surge equipment requirements, including rental units
Report on fuel efficiency and idle percentage
Resolve equipment breakdown issues and driver scheduling issues
Facilitate daily communication and issue management with customers, drivers and staff
Review driver productivity and utilization reports and provide recommendations to Manager
Monitor driver activities through Onboard and job site observations and ensure drivers are compliant and working in a productive manner
Generate KPI reports and issue to management as required
Audit all vendor invoices including fuel, rentals
Audit payroll reports and OT reports
Manage and monitor dispatch and admin performance
Coordinate scheduled PM service of equipment to mitigate additional costs
Partner with Safety & Compliance regarding accidents, incidents and safety priorities
Review and report all nonrevenue and stem hours to Manager
Oversee driver agency vendor relationships and requirements
Deliver stage one and two discipline to drivers as required.
Manage and enforce PPE and uniform requirements of drivers.
Manage in accordance with the company's policies and procedures to obtain optimal customer service and efficiency
Developing and maintaining customer SOP's for each assigned account
Coordinate a standing weekly schedule of customer site visits, ensuring consistent engagement with customers and drivers
Participate in customer meetings as requested
Track customer key performance indicators
Develop strong working relationships with key stakeholders within our customers organizations

What you'll bring

Minimum of 2+ years in a management, supervisory, or lead capacity, preferably in the transportation, logistics, or warehousing industry.
Excellent verbal and written communication skills in both English and French
Strong leadership and analytical skills
Ability to handle multiple projects and tasks
MS Office proficiency necessary; Outlook, Excel, Word, etc.
Direct experience with staff scheduling in a variable work volume environment required.
Experience in a 24 x 7 operation, preferably in the transportation, logistics or warehousing industry.

Why people love working for Canada Cartage

Extended health and dental, retirement plans
Paid personal days and sick days
Cohesive team and a positive, hardworking atmosphere.
Meaningful opportunities for career growth.
Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
Perks discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
Fun events throughout the year, like summer barbeques and driverappreciation week that regularly bring us together.
We give back to the communities in which we operate by volunteering and donating to local charities.
We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer
Canada Cartage has been recognized on the Forbes list of Canada's Best Employe