Customer Service Representative - Burnaby, Canada - Sungiven Foods

Sungiven Foods

Verified Company

Burnaby, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Sungiven Foods Canada Inc. is a Specialty Neighbourhood Grocery with carefully selected private brand products. We pride ourselves as a provider of healthy daily meals. Our products are Natural, Less Processed and contains Fewer Additives for families who love cooking.

We are currently looking for a Customer Service Representative.

Responsibilities:

The Customer Service Representative will report directly to the Customer Service Manager and is a striver for building deep and long-lasting relationships with our customers.

It's a Full-Time which is based in the Head Office, and have chances to work with the stores.

Main Responsibilities:

Brand Champions
Relationship builders
Troubleshoot and resolve customer issues in a timely manner
Improve the knowledge base and training materials to help users
Respond to customers' needs professionally at any time needed

Job Duties:

Develop and implement strategies, policies and standard operating procedures (SOPs) to advance the level of customer service we provide.
Record the best and bad practice of customer service based on internal or external cases study, and generate training materials of customer service accordingly.
Offer support and solutions to customers in accordance with the company's customer service policies
Resolve customer issues by analyzing the situation, determining appropriate solutions and ensuring appropriate followup
Take the responsibility of internal customer service improving training.
Must be able to work on weekends and shifts
Working with stores after hours in handling any issues that may arise with customers
Other duties and responsibilities as requested by the management or supervisor

Skills and Qualifications:

You have at least one year of professional work experience and hold a Bachelor's degree. Previous customer service experience preferred.
You're a critical thinker and reliable multitasker with solid interpersonal skills and excellent perseverance.
You have strong capabilities in Microsoft Office, especially in PowerPoint and Excel
Thrive in a dynamic and diverse team and is committed to building an influential culture focused around connectivity
Problem Solving
Time Management
Attention to detail