Technical Support Specialist - Richmond, Canada - IKEA

IKEA

Verified Company

Richmond, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What you'll need to have

You are inspired by serviceminded work, and put the end user ́s and customer's needs first
You're adaptable and enjoy working with changing business needs and/or priorities
You're a natural at identifying and proposing improvements to IT processes and tools
You are up to date on relevant technology standards, trends and innovations
You have a general knowledge of IT service management, processes and toolsets, procedures and guidelines
You have knowledge of project and change management and a general knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets

A day in your life with us

Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixedasset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets
Lead or support onsite project implementations /deployments of new Digital products
Provide 2nd level hardware and software support for end users, and provide remote, afterhours support for businesscritical issues
Perform preventive maintenance and routine monitoring
Provide handson basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment
Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed

Our team within Ikea

We're the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience.

Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work.

We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.

JUST SO YOU KNOW
In the IKEA world, this position is officially referred to as: Technical Support Specialist

Please note:
This position requires the submission of a satisfactory criminal record check.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.