Student Services Coach - Hamilton, Canada - Mohawk College

Mohawk College

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Student Services Coach - International -
IAHS (App

D/Temp Assignment:
July - November 2023) Status**:Appendix D/

Temporary Assignment:
July - November 2023

Hours:
Monday - Friday, 35 hours/week

Home Campus:

IAHS

Payband:
F

Rate of Pay:
$28.56

Posting Date:
July 4th, 2023

Closing Date:
July 10th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees.

We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce.

As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Student Services Coach, International

The Student Services Coach - International -
IAHS reports to the Manager, International Student Services & Engagement and is a member of the Registrar's Office team.

In alignment with Mohawk College's mission and values, the incumbent assists International students at the Stoney Creek campus in navigating the processes and procedures at the College to ensure they complete all necessary activities during their academic career.

They will be conversant and able to assist on all aspects of Student Services, and will be a lead in matters related to International students' needs.

The activities are primarily focused on the Registrar's Office (RO); however the incumbent will also work closely with other areas that service International students such as International Recruitment and Partnerships, Language and Culture Centre and Assessments for Success.

The position will be based out of the
IAHS campus with travel to the Stoney Creek campus and Fennel to support peak periods and vacation coverage.

Responsibilities:

The duties of this position include, but are not limited to:

Student-Facing Coaching
-
Pre-scheduled coaching sessions - meeting with students who have booked time with the incumbent

Dropin coaching sessions allotting time each day/week to meet with students who arrive with questions who did not book a session ahead of time
Group coaching sessions scheduling and promoting open sessions (or presentations) on a regular basis to groups of students on timely topics
Responsible for 'direct service' inquiries concerning student services programs, procedures and processes, and making appropriate and timely referrals to areas of the College as needed, in alignment with the Mohawk Advising Model and professional standards of the International Coaching Federation (with a focus on explanatorytype coaching).

Outreach and Integration in the promotion of Student Services' information, services and programs**- Plans, organizes and facilitates relevant workshops and presentations to students and stakeholders (i.e. appropriate use of computers, academic dishonesty, career planning, resume writing, interview skills, etc.).

Supports the International Student Welcoming and Events Coordinator
Responds to requests within the college community to promote opportunities and student services programs by presenting to groups in the community.
Under the direction of their supervisor, ensures the current procedures for students are accurate and reflected in practices within the Registrar's Office.
Drafts menus or checklists of activities/processes for students to complete to begin their studies successfully, and submits to their supervisor for revision and approval.
As required, develops and maintains uptodate student resource material (leveraging the online student portal when possible) for smallgroup sessions throughout the year.
Collaborates with College partners to identify/resolve any issues related to students.
When necessary, updates documentation on practices/processes, in clearly outlined and straightforward print and online material, to Registrar's Department staff.
Encourages clients to leverage online solutions whenever possible to ensure that inperson interactions are reserved for valueadded services/transactions.

Contributes to the efficient operations of International Student Services
-
Supports International Awards by promoting to students, participating in panel for awards review and responding to general inquiries from students.

Supports the International Student Welcoming and Events Coordinator

as well as the Special Events department in the planning and delivery of International Education Week, International Awards Celebration and other special events (Orientation, etc.).

Provides User and Technical Expertise
-
Provides ongoing critiquing of the existing systems with the goal to reduce manual processing and enhance customer services