Warehouse General Manager - Mississauga, Canada - Metro Supply Chain

Metro Supply Chain

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

COME JOIN OUR TEAM
Logistics in Motion is a privately owned third-party provider of customized logistics solutions with operations across Canada. A leader in supply chain, we have strong partnerships with our customer supported by our service-oriented culture.

Join Logistics in Motion, and you'll be part of a diverse team focused on delivering the best possible service to our customer, creating a fun and collaborative work environment, and giving back to the community.

Summary:

Reporting to the Director of Operations of western Canada, the General Manager provides operational leadership for a unionized warehouse within the company.

We entrust our customer relationship to the General Manager to deliver service excellence, ensuring operational efficiency and achievement of customer contractual KPIs through; the establishment of strong customer relationships, achievement of P&L targets, focusing on team member engagement, development of their leadership team's capabilities, and driving continuous improvement initiatives.

Responsibilities:

Client

Leads the customer relationship through close daily contact, weekly review meetings, and monthly updates for reporting of KPI, CI and Financials, taking a pulse of the relationship and ensuring it remains strong
Resolves exceptions to operations and maintains contingency plans for operational interruptions such as; systems issues, transport issues, inventory concerns and labour
Ensures operations have the required resources and are organized to maximize performance and customer service within preapproved budget
Understands and manages impact of actions and interpersonal style when communicating with the customer

Leading the Team

Manages within the guidelines of the collective agreement, the company policies and procedures, and provincial employment standards, maintaining clear and open communication with leadership
Participates in negotiation of collective bargaining agreements
Ensures proper management of union complaints, grievances, and arbitrations
Establishes performance goals to ensure required levels of productivity, accuracy, quality, cost and organizational objectives are met
Ensure that regular general meetings, team member events and engagement programs are in place and effectively implemented
Builds positive employee relations and leads team member initiatives to create and promote an environment where team members are involved and committed to the success of the business through continuous improvement initiatives
Ensures managers and supervisors are welltrained and motivated to support requirements of customer contracts and the direction of the company
Recognizes team member performance by providing regular individual and team feedback utilizing management reporting tools and observations
Actively works on succession planning through selection, development and training of operations managers, supervisors, team leaders and support team members
Ensures onboarding and training programs are in place to ensure all team members receive the necessary information and training to become quickly effective in their job
Actively promotes open communications through individual, shift and team meetings to promote an informed and aligned work force

Commercial

Understands and has indepth knowledge of commercial contract and executes operational plan to achieve customer account commercial terms and conditions
Provides reporting, analysis and improvement recommendations on achievement of key performance indicators
Ensures operational budget are controlled and can effectively explain all variances.
Reviews, approves and exports weekly labour hours for payroll processing
Works with their management team to develop and implement business plans to improve financial and service performance year over year
Implements controls necessary to keep expenditures within budget and meets with the customer on a monthly/quarterly basis to review financial and service performance
Ensures that customer and company KPI reporting is done in a timely and effective manner to accurately and proactively measure the performance requirements for their sites

Process

Overall responsibility for operational excellence of all warehouse processes
Ensures operations SOPs are up todate, accurately reflect work best practice and standard processes and are used to facilitate team member training
Holds managers and supervisors accountable to ensure operations team members follow established SOPs and best practices
Oversees inventory procedures and systems accuracy to ensure all inventory KPIs are met
Ensures facility maintenance contracts are in place and facilities are clean, well maintained and safe.
Ensures team member compliance with quality assurance standards required to maintain a foodsafe warehouse
Seeks ways to collaborate with peers to compare best practices
Collaborates effectively with cross functional leadership includi