Service Administrator - Mississauga, Canada - Zanchin Automotive Group
Description
_The Power to Move You_
Mercedes-Benz Mississauga part of
Zanchin Automotive Group, a privately-owned network of 30+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic
SERVICE ADMINISTRATOR to join the Team
. This is a temporary position, with the opportunity to become a permanent employment opportunity within the Group.
Join now to be part of a company that has been supporting and serving the community for nearly 50 years, and where careers are made and fostered with enthusiasm, integrity and respect.
Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.
What's in it for you.
- Competitive and generous compensation package
- Companyprovided tools and equipment
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement within the Group
- Employee perks and discounts
About the opportunity
As an integral part of the "we can do that" operation, this position is responsible to support the Service Department with administrative tasks and scheduling vehicle maintenance appointments for customers
Specifically:
- answer incoming calls
- receive, welcome and address customers
- perform inbound/outbound calls to schedule vehicle maintenance and service appointments for customers
- record/document customer information in the system
- perform outbound follow-up calls with customers to ensure satisfaction of visit and vehicle maintenance
- arrange for transportation to/from the dealership for customers
- support the department by greeting customers upon visit to the service centre, and preparing preliminary repair order and/or finalizing repair order to payment after vehicle maintenance
- process payments
- consolidate weekly technician and employee's hours to coordinate with the Accounting/Payroll department
About you.
- at least two (2) working experience in customer-service in a retail environment; dealership preferred
- at least three (3) years of administrative support working experience
- proficiency working with CRM or ERP systems (ie. CDK), and Microsoft Office software (ie. Excel, Word, Outlook)
- strong ability to communicate professionally (verbally and written)
- ability to adapt to a changing environment and meet deadlines
- strong attention to detail, organized and strategic
- ability to maintain confidentiality and professionalism
- ability to work independently and with mínimal supervision
- self-motivated and driven with a passion for excellence in execution
- a desire to work in a high energy, fast-paced environment
- a proven commitment to quality of work
Why choose Zanchin Automotive Group?
Your career ambitions will be achieved - we offer career development and advancement.
You will be part a wining team - we are a leader in the industry driven by nearly 50-years of people-centric business modelling.
Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
You'll be part of a culture at the fore-front of transparency, communication and engagement - we are a Team, and work together to achieve and thrive.
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