Inbox & Billing Systems Administrator - Remote, Canada - TELUS

TELUS
TELUS
Verified Company
Remote, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

We are seeking a proactive individual to join our team on a temporary basis as an Inbox and Billing Systems Administrator to support our new channel at TELUS.

This role involves managing the inbox, communicating with recipients, directing them to appropriate support sources, providing detailed reporting on inbox progress, flagging major issues to leadership, triaging requests, ensuring they are handled by the most suitable teams, and delivering a best-in-class customer service experience with timely responses.

In addition, partner with the larger team in developing processes and documentation to support the sales team.

The work hours for this position are from 10 am to 6 pm EST, Monday through Friday.


Language:
Bilingualism in French and English is strongly preferred.


Responsibilities:


  • Manage the inbox for the new channel during the specified work hours, providing timely responses and delivering a bestinclass customer service experience.
  • Engage in effective communication with recipients, directing them to the best support teams, and ensuring their inquiries are addressed promptly.
  • Access billing systems to review and analyze billing information to help triage requests.
  • Provide regular reporting on inbox progress, including volumes, themes, and issues identified.
  • Flag major issues to leadership for immediate attention and resolution.
  • Triage requests to ensure they are managed by the most suitable teams within the organization.
  • Collaborate with team members to address challenges, contribute to process improvements and create documentation for the sales channel.

Qualifications:


  • Previous experience in inbox management, customer communication, and delivering bestinclass customer service.
  • Strong problemsolving skills and the ability to provide timely and effective responses to recipients.
  • Proficiency in generating and analyzing reports to track inbox progress.
  • Excellent communication skills to interact effectively with recipients, team members,and other departments.
  • Detailoriented with the ability to identify and escalate major issues promptly.

Education and Experience:


  • High school diploma or equivalent required.
  • Previous experience in a call centre or administrative role is preferred.
  • Experience in reporting, data analysis, and delivering exceptional customer service is an asset.

Job Type:
Fixed term contract

Contract length: 6 months


Pay:
$35,000.00 per year


Benefits:


  • Extended health care
  • Paid time off
  • Work from home

Schedule:

  • Monday to Friday

Work Location:
Remote
More jobs from TELUS
See all jobs of TELUS