Cloud Services - Toronto, Canada - BDO

BDO

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust.

In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

Are you passionate about working in Operations, enjoy interacting with clients and have experience or a strong desire to evolve business operations? BDO Digital, a leader in Cloud Consulting, is seeking skilled individuals within Canada to join our team in a high growth setting.

As an Operations professional, you will be responsible for streamlining processes, improving efficiencies, and ensuring that our clients receive world-class service.

Your growth and development are important to your future, and we strive toward aligning individuals to focus on strengths and to develop skills to overcome weaknesses.

Leverage your ability to contribute to a fastpaced Cloud sales cycle, focusing on onboarding responsibilities such as creating reports, contracts, and initial client setup
Providing presales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service
Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy
Provide training and support to internal and external customers on Office 365, Dynamics 365 and BDO Cloud offerings, including issues with configurations and implementations
Provide quality assurance checks for quotes, contracts, and other outbound work
Act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders
Focus on operations improvement by automating and streamlining existing processes to make them more efficient
Develop tools, processes and research information necessary to evolve cloud operations
Additional administrative support and participation in special projects as required

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering highquality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development.

Your experience and education

You have completed your undergraduate degree in IT Management, Business Administration, or Businessrelated program with a focus on Technology
You have 34 years of combined work experience (this could be through coop or internship work)
You are passionate about cloud technology and have a willingness to learn new technologies
You have practical knowledge of professional, effective telephone techniques and customer care
You have excellent written and verbal communication skills
You have strong problemsolving skills and attention to detail
You enjoy improving and taking ownership of processes
You are able to prioritize with the flexibility to manage multiple tasks and variable workload

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The following are considered an asset:

Experience in a previous business operations, customer service and/or sales capacity
Working toward a professional certification, such as PMP, Lean Six Sigma, or ITIL
Experience in process and operations improvement
Experience with Microsoft or Cloud platforms
Experience with Finance and Line of Business systems
Understanding of IT and software business landscape
Proficient in MS Office Applications, such as Microsoft Excel

Why BDO?
Our people-first approach to talent has earned us a spot among Canada's Top 100 Employers for 2024.

This recognition is a milestone we're thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up:
Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with l