Lead Customer Service Representative - Mississauga, ON, Canada - RemitBee

Description

Customer Support Specialist Lead – Financial services

Remitbee, a leading fintech company specializing in online money transfer, is actively seeking a highly skilled and motivated Customer Support Specialist Lead.

In this pivotal role, you will lead a team of customer support specialists, ensuring exceptional service delivery and managing escalated customer inquiries.

Your expertise in Anti-Money Laundering (AML) compliance will contribute to maintaining regulatory adherence and fostering a positive customer experience.
Lead and mentor a team of customer support specialists, addressing escalated customer inquiries.

• Oversee day-to-day operations of the customer support department.
• Monitor and analyze customer support metrics, implementing improvements as needed.
• Develop and implement training programs for customer support staff.
• Stay informed about Remitbee's products, services, and industry trends.

Proven experience in a leadership role within a customer support team, with prior experience in a fintech company.

• Experience using customer support software and tools.
• Flexibility to work in a fast-paced and dynamic fintech environment.
• Bachelor's degree in a relevant field preferred.
• Minimum of 3 years of experience in a customer support leadership role, with prior fintech experience.

Full-time permanent position (40 hours/week).


Language of Work:

• English is required. Proficiency in additional languages is an asset.

Up to 10% Bonus will be paid based on performance
Monthly Uber eats credit
Extended health insurance (Drugs, Vision, Dental)
Education credit


Phone:

• Leadership experience in a customer support environment, preferably in a fintech company.
• Proficient in using customer support software and tools.
• Ability to thrive in a fast-paced and dynamic fintech environment.

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