Supervisor, Client Services - Toronto, Canada - SPRINT Senior Care

SPRINT Senior Care
SPRINT Senior Care
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

About SPRINT Senior Care:

We began caring for seniors and enabling seniors to care for themselves in 1983.

We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers.

Our services help seniors stay healthy, safe, connected, and live as independently as possible.


About the Role:

The Supervisor, Client Services oversees the daily operations for the program to ensure the philosophy of care is implemented in the program


Main responsibilities include:

supervision of program staff, first point of contact for clients and circle of care, and oversight of operational tasks that support the Manager, Client Services.


What You'll Do:


  • Provide regular input and feedback on clients to the Client Services Manager.
  • Ensure staff have a clear understanding of their responsibilities, their role in the organization and their role as a team member.
  • Assist in the completion of client care plans.
  • Delegate PSW tasks and ensure that they are completed in a timely manner.
  • Evaluate employee performance and provide feedback.
  • Conduct monthly audits and inspections diligently.
  • Address and resolve schedule conflicts as they arise.
  • Handle interpersonal conflicts and staffrelated issues professionally.
  • Handle client complaints and escalate when necessary.
  • Monitor staff attendance.
  • Ensure all relevant information is included in the client information management system.
  • Regularly update and maintain client files to ensure accuracy and completeness.
  • Oversee the procurement of supplies and PPE on a biweekly basis.
  • Support with coordinating client visits and admissions, ensuring all information is communicated.
  • Participate in facilitating regular staff meetings.
  • Arrange and provide training to SPRINT Senior Care staff for ad hoc tasks or situations as they arise.
  • Overseeing daytoday operation of the program.
  • Assist with completing required reporting and follow up within required timeframes for Health and Safety risks, hazards, and incidents.
  • Ensure that the activities of the residence support the mandate, mission, vision, and values of SPRINT Senior Care while adhering to SPRINT Senior Care's policies and procedures.
  • Participate in the development, implementation, and evaluation of quality and risk management activities of the department and agency.
  • Participate as an active member of the Department, Leadership, Accreditation, and Interdisciplinary Teams.
  • Participate in agency wide oncall rotation regularly and as required.

What You'll Bring:


  • Degree / diploma in a health discipline, health administration, or a related field, or an equivalent combination of education and experience in a community and/or health care environment.
  • Demonstrated leadership experience.
  • Proven ability to establish and maintain productive working relationships internally and externally with stakeholders and partnering agencies.
  • Experience with interRAI CHA and care planning for clients is an asset.
  • Ability to establish good rapport with staff, clients and families.
  • Demonstrated ability to be adaptable, build trust, provide coaching and mentorship, facilitate change and engage in continuous quality improvement.
  • Effective interpersonal communication skills, including negotiation, persuasion, conflict resolution and problem recognition and problemsolving skills.
  • Demonstrated effective leadership skills in a rapidly changing environment.

What We Offer:


  • Opportunity to be a part of a passionate team committed to providing clientcentred, highquality services to seniors
  • Pension Plan
  • Comprehensive Benefits Plan (health, dental, insurance)
  • Employee Assistance Program (Inkblot)
  • Paid time off
  • Tuition reimbursement program and professional development
  • Wellness Program
  • Recognition and fun events
  • Opportunity to make a difference in the community

Job Types:
Full-time, Permanent


Benefits:


  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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