Support Specialist, Ev Charging - Etobicoke, Canada - ChargeLab Inc.

ChargeLab Inc.
ChargeLab Inc.
Verified Company
Etobicoke, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Over the next decade, there will be a massive shift to electric vehicles, with the majority of North American vehicle sales expected to be EVs by 2030.

ChargeLab is a fast-growing software company building the EV charging infrastructure of the future with solutions that power networks of charging stations across the world.

If you are looking to solve one of today's most complex challenges, see the results of your work supporting thousands of EV charging stations and make a positive impact on the world, join us


About the role

What ChargeLab will offer you:


  • Managers that are committed to promoting your career growth
  • Getting involved with the new booming EV industry, do something that has a real life impact
  • Opportunity to wear many different hats in a startup environment

Core responsibilities:


  • Provide exemplary phone support by promptly answering calls, understanding and addressing customer inquiries with empathy, expertise and efficiency
  • Remotely identify hardware, firmware, connectivity and electrical issues with chargers
  • Track, manage and solve customer issues, ensuring regular updates and follow up
  • Create support process documentation to optimize future efficiency
  • Maintain a troubleshooting Wiki to build knowledge for future support agents
  • Customerfirst attitude, with an agility to redirect to other resources when solutions are outside of the business scope
  • A keen eye for detail, a natural curiosity and a continuous improvement mentality
  • Ability to multitask, prioritize, and manage time effectively
  • Ability and willingness to learn how to configure hardware and software
  • Ability to communicate clearly, patiently, and effectively over the phone, actively listening to customer issues and providing appropriate solutions

Qualifications:


  • High School degree (or equivalent)
  • Proven experience in a customer support role or similar position
  • A proven track record of performing tasks with accuracy and efficiency
  • Experience with Zendesk
  • Experience with hardware/IOT device troubleshooting. Previous experiences with EVs would be an asset.
  • Ability to work flexible hours, including evenings, weekends, or rotating shifts
  • Located in the GTA and able to work at our Etobicoke office 5 days a week
More jobs from ChargeLab Inc.
See all jobs of ChargeLab Inc.