Administration & Dispatch Clerk - Winnipeg, Canada - The Brick

The Brick
The Brick
Verified Company
Winnipeg, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Is this job for you?:
Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you love a physical job that will keep you busy?

Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations


Responsibilities:


  • Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
  • Field incoming calls from TGS technicians and contractors and national support call center
  • Assisting TGS technicians with service issues, payment issues and system issues
  • Assisting with the follow up and action of service events such as scheduling and routing the technician's calls
  • Maintaining of the service events that need to be action by the technician, warrantor, admin team and call center
  • Investigating and resolving aged service events
  • Maintain up to date knowledge of new policies, procedures, and products

Qualifications:

  • Previous experience in an admin, shop or customer service environment required
  • Professional phone etiquette and empathy for sensitive circumstances
  • Utmost discretion with confidential customer information
  • Excellent data entry and keyboarding skills.
  • Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
  • Strong attention to detail.
  • Superior organizational, and multitasking skills.
  • Strong analytical and decisionmaking skills.
  • Strong desire to take ownership and accountability of task completion.
  • Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access
  • Ability to work effectively with and without supervision
  • Experience in the Furniture or Appliance/Electronic industry is an asset
  • High School or Equivalent is required

Why Transglobal:

  • A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
  • Competitive remuneration package that will commensurate with experience
  • Career progression potential with plenty of access to ongoing personal and professional development
  • Employee discounts
  • A dynamic environment to showcase your leadership talents.
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Attach your CV and tell us why you would be a great fit at Transglobal

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