Front Desk Receptionist - Grande Cache, Canada - INNhotels

INNhotels
INNhotels
Verified Company
Grande Cache, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience.

We wouldn't be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.


JOB SUMMARY:

Grande Cache Inn & Suites is seeking an experienced Front Desk Agent. As a team our goal is to create an unforgettable, picture
- perfect experience for our guests. As a member of the Front Office team, you wear many hats, from a reservations specialist to an activities coordinator.

This is a part-time role, with both weekday, weekend, day, and evening shifts. We anticipate it being 24-40 hours per week, depending on occupancy levels.


JOB RESPONSIBILITIES:


  • Responsible for the Check in and Departure of hotel guests;
  • Answer the hotel phone, both internal and external calls;
  • Be an expert on local and onsite services and be able to provide information about them;
  • Use accurate accounting and cash handling procedures;
  • Respond promptly and appropriately to guest requests;
  • Communicate effectively with all other departments within the hotel;
  • Maintain an accurate inventory of rooms, reservations, and room assignments;
  • Represent the culture of INNHotels and build repeat guests;
  • Perform other related duties as required by the Front Office Manager;

QUALIFICATIONS:

You are a team player who is excited to create a great experience for the guests at Grande Cache Inn & Suites You are positive, driven and have a 'glass half full' outlook on life


Your other traits include:

  • A passion for customer service and a strong attention to detail;
  • Energetic, flexible, reliable, respectful, handson individual with initiative and integrity;
  • Ability to work under pressure in a fastpaced work environment;
  • Excellent organizational, communication and interpersonal skills;
  • Friendly and pleasant demeanor, courteous, selfmotivated, and professional;
  • Ability to work efficiently with mínimal supervision, independently and as part of a team;
  • Ability to work different shift hours, and stand for an entire shift;
  • Good PC skills; knowledge of Webrez Pro is preferred, but not a must;
  • Previous Front Desk and/or Customer Service experience is preferred;
  • Relevant education and experience in a hospitality or tourism setting.

WHO WE ARE:

Grand Cache Inn & Suites is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.


WHAT WE OFFER:


  • A great work environment with opportunities for development and career advancement within the INNHotels family of hotels;
  • A competitive compensation package;
  • Hotel Discounts as part of the INNHotels family of hotels;
  • Staff accommodation is available.
We would like to thank all applicants for applying, however only those considered for an interview will be contacted.


Job Types:
Part-time, Permanent


Salary:
From $18.00 per hour


Expected hours:
per week


Benefits:


  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • On call
  • Weekends as needed

Supplemental pay types:

  • Overtime pay

Education:


  • Secondary School (preferred)

Experience:


  • Front desk: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Ability to Commute:

  • Grande Cache, AB T0E 0Y0 (required)

Ability to Relocate:

  • Grande Cache, AB T0E 0Y0: Relocate before starting work (required)

Work Location:
In person
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