Surveillance Operator - Windsor, Canada - Caesars Windsor

Caesars Windsor

Verified Company

Windsor, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Caesars Windsor, it's our mission to inspire grown-ups to play One of nearly 40 Caesars Entertainment properties worldwide, we create memorable experiences, personalize rewards, and delight every guest, and every team member, every time.

Our code of commitment and six core values guide our strategies and how we work together as a team.

Those values are
:
Celebrate Success, Integrity, Service with Passion, Diversity, Caring Culture and
Ownership.

Job Summary

Reporting to the Surveillance Shift Manager, Windsor Casino Limited, the Surveillance Operator is responsible for monitoring the activities of the gaming floor, to ensure compliance with AGCO requirements and to protect company assets.

Roles and Responsibilities

Monitors the casino facilities by closed circuit television, ensuring compliance with AGCO requirements and Company assets
Responds to reports of irregularities, investigating occurrences, and resolving problems
Provides surveillance for Table and Slot drops, fills and credits, bank deposits and large cash transfers, slot repairs, jackpots, armored car pickup and delivery and card escorts
Monitors table games and slots to ensure game integrity
Monitors cash areas, cash transfers and cash and cheque transactions
Liaises with other departments, arranging for the reporting on special surveillance of employee and player problems
Monitors radio frequencies, investigating occurrences, communicating with other departments and assisting in problem resolution
Prepares written reports of all surveillance activities according to the Surveillance Department directives and policy
Works closely with police and other department heads in the gathering of evidence relative to police or Company matters.
Gives evidence in police trials or company tribunals as required.
Generates and distributes pictures of trespassed patrons and employees.
Responds to telephone inquiries, communicating information relative to gaming activities
Maintains knowledge of all departmental policies and procedures; the Internal Control Manual and cash transfer schedules, ensuring immediate recognition of and response to threats of criminal activity or noncompliance with procedure.
Through selfstudy, maintains a high level of proficiency in card counting and other defensive practices utilized to protect gaming revenues.
Maintains in the strictest confidence: any and all occurrences witnessed and/or viewed in the surveillance room, any and all conversation and/or discussions inside the Surveillance room and any positions or capabilities of surveillance equipment to unauthorized personnel
Maintains a daily log of incoming and outgoing telephone calls
Through a chain of command, both verbally and/or in written form, report all activities and occurrences to the Director/Manager of Surveillance
Prepares reports, files and other records, or reports according to Surveillance room policy and practices
Performs any and all other tasks which are assigned by Management
Upholds the highest Standard on internal and external customer service at all times

Qualifications

University degree in Criminology, college diploma in Law and Security or combination of education, training or experience that provides the knowledge deemed necessary by WCL
Knowledge of table games and cage procedures
Experience in Law Enforcement or Security

vision with or without corrective lenses

Absence of color or night blindness
Ability to communicate effectively, both verbally and in writing
Ability to sit for long periods of time at a monitor
To write reports and communicate effectively
Table games, finance, security or slot knowledge an asset
Must be able to work all shifts
Occasional medium lifting required
Ability to obtain a Gaming Employee License.
Must possess a good attendance record as stipulated in the Casino Windsor Non-Union Attendance Management policy. Applicants with more than 5 occurrences will not be considered.
Grade 12 or equivalent.

Applicants must be at least 19 years of age to work for Caesars Windsor

_Caesars Windsor has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act Accommodations are available for applicants with disabilities. If you require accommodation, please contact us in order to determine an acceptable format._

Job Types:
Full-time, Permanent

Schedule: