Customer Success Manager - Toronto, Canada - Spinify

Spinify

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At
Spinify, we believe in using
gamification to make work more fun and engaging. Our platform helps businesses increase productivity, drive revenue, and improve customer satisfaction by turning work into a game.

We are currently seeking a
Customer Success Manager to join our growing team.

In this role, you will be responsible for ensuring that our customers get the most out of our platform and achieve their desired outcomes.

You will work closely with customers to develop and execute renewal strategies, identify and mitigate customer risks, and collaborate with teams to drive customer success and revenue growth.

Experience with ChurnZero or similar software, and Salesforce is required.

Responsibilities:

Manage customer relationships to ensure high levels of satisfaction and retention
Develop and execute renewal strategies to achieve revenue goals
Identify and mitigate customer risks to prevent churn
Collaborate with teams to drive customer success and revenue growth
Use software to monitor and analyze customer behavior and engagement
Utilize Zendesk to manage customer inquiries

Requirements:

Proven track record in a
customer success management role
Strong experience in a
SaaS business is a
MUST:
Excellent communication and interpersonal skills
Strong analytical and problemsolving skills
Familiarity with ChurnZero or similar software is desirable
Experience with Zendesk is a bonus
Experience with Microsoft Teams is a bonus
Experience with Gong and Outreach is a bonus
Experience with Salesforce is a requirement

What we offer:

Opportunities for career growth and advancement
A fun and dynamic work environment
Fastpaced culture with a focus on innovation and excellence
The opportunity to work with cuttingedge technology and innovative businesses

We strive to create a welcoming and supportive environment for all employees
Focused on transparency, open communication, and continuous learning and growth.

Hear what our customers have to say about
Spinifiy:

"Spinify has transformed our sales team's productivity and motivation. It's amazing to see how engaged they are with the platform."

- "Since implementing Spinify, our team's revenue has increased by 20%. We couldn't be happier with the results."

Spinify has been recognized for its excellence by industry experts, including G2 and Capterra. We are proud to have been awarded several awards on these platforms, including the High Performer and Best Value badges.

We look forward to hearing from you

Salary:
$65,000.00-$85,000.00 per year

Benefits: