Business Support Administrator - Kenilworth, Canada - CORPORATION OF THE TOWNSHIP OF WELLINGTON NORTH

CORPORATION OF THE TOWNSHIP OF WELLINGTON NORTH
CORPORATION OF THE TOWNSHIP OF WELLINGTON NORTH
Verified Company
Kenilworth, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

The Administrative Support II is an organizational shared service that delivers clerical support to the Roads, Water/Sewer and Recreation departments while providing convenient, accessible service to the community through the delivery of a wide range of information and transactional services that result in a positive experience.

Services include professional front-line customer support and service, facilities and program inquires/bookings, payment processing and account maintenance, document management and the maintenance and development of promotional materials.


  • Process and accept payments for program registrations, facilities bookings, road damage deposits and other point of sale transactions; Distribute and or coordinate to issue related documents for services;
  • Issue driveway entrance permits and seek utility location approval;
  • Support and assist with tenders, reports and salt management plan;
  • Coordinate with external service providers as needed;
  • Assemble and circulate rental packages for clients, including pertinent information such as the contract, terms and conditions, fee schedule and relevant policies;
  • Invoice, receive and process revenues and perform various cash control and reconciliation functions. Followup on overdue payments and collection terms;
  • Perform varied administrative and clerical tasks, including conducting research, preparation of correspondence, records system maintenance (including PerfectMind and a work order system), data entry, filing, mailing lists, maintaining and updating forms/documents/spreadsheets, and assistance with all aspects related to the administration of services;
  • Assist and support with program scheduling, sponsor requests, information requests and "upselling" facilities, programs and recreation services;
  • Produce and distribute various reports and schedules to inform leaders and support data driven decision making (SOCAN, Facilities Usage, Facilities Schedules, Ice Schedules, Revenue Reports, Program Attendance etc);
  • Liaise and communicate with departments, including facilities/recreation team to ensure services/rentals are implemented in a smooth and cohesive fashion with a goal of exceeding service expectations;
  • Monitor and update the municipal website weekly to post notices and ensure current information is posted;
  • Assist in the development of the annual Leisure Calendar and other promotional materials;
  • Operate office equipment and computers utilizing a variety of software packages, using advanced formatting functions, macros, mail merges etc.;
  • Attend meetings, committees and training sessions as required;
  • Support and assist department heads with planning and execution of larger township events and/or projects as required;
  • Backup to process locates;
  • Perform agenda/meeting minutes duties when required;
  • Undertakes special projects and performs all other related duties as assigned

years of administrative/clerical experience specifically related to the job duties including records management, preparing correspondence, coordination with departments and handling customer inquiries in person, by telephone and in writing.


  • Grade 12 High School Diploma or equivalent.
  • Experience providing exceptional customer service to various stakeholders including residential and commercial customers.
  • Excellent interpersonal, communication and conflict resolution skills, demonstrated tact and professionalism when dealing with the public and internal interactions.
  • Demonstrated ability to work in a team environment and collaborate as an active participant with others in assisting with the delivery of services.
  • Strong time management skills with the ability to work on numerous tasks and projects simultaneously with frequent interruptions.
  • The ability to manage the lifecycle of longerterm tasks/items, ensuring required documents, milestones and coordination are properly handled before moving to next phase and eventual completion of task/item (program and facilities booking contracts etc).
  • Detail oriented with superior organizational and prioritization skills.
  • Advanced skills with office equipment, including photocopier/printer, facsimile, pointofsale system, scanners, telephone system etc.
  • Analytical skills with the ability to work with figures and balance cash transactions.
  • Constantly strive for higher goals and performance standards through the encouragement of innovative practices, technology and further learning and development opportunities.
  • Ability to attend meeting, training, committees that may fall outside of regular business hours.
  • Ability to maintain and protect confidentiality and privacy where necessary.

Preferred:


  • Diploma in Office Administration or a related field
  • Experience with Dynamic Great Plains software
  • Accounting and/or bookkeeping knowledge
  • We thank all applicants for their interest. Only those applicants selected for further consideration will be contacted. Wellington North is
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