Implementation Specialist - Toronto, Canada - SysAid Technologies

SysAid Technologies

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model.

We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI.

As we keep growing our Professional

Services team we are looking for an Implementation Specialist to take part in managing the implementation process of the company's product. This can be a great opportunity for you to gain experience in designing and implementing ITIL assessments and procedures, work with global clients and join a team of professionals.

What will you be doing:

Leading customers, through the implementation process with a primary focus on offsite implementations (via scheduled sessions using web conferencing).
Meet the client's expectations and internal deadlines to ensure timely and successful implementations.
Providing technical support to crossfunctional teams for our product.
Maintaining technical proficiency through selftraining.

Requirements:

Desire and motivation to develop your technical and interpersonal skills by supporting the implementation processes of a SAAS product.
You have former experience with Technical support roles with a level of knowledge in the IT and ITIL fields.
ITIL Foundation Certificate

- an advantage.

You're able to manage projects under time limitations, handling multiple tasks simultaneously.
You're able to deliver presentations to all business levels.
You have strong oral and written English communication skills.