Bilingual (French/english) Customer Service Agent - Ottawa, Canada - SIRVA
Description
Role OverviewWhat You'll Be Doing
- Effectively solve customer inquiries
- Ability to communicate clearly when handling different topics
- Identify customers' needs, understand and clarify the information
- Research every issue to provide solutions
- Collaborate with your team and other team members to solve problems and share knowledge
- Build sustainable relationships and engage customers by going the extra mile.
- Ability to assume additional responsibilities and work flexible hours as required
- Work with mínimal supervision in a fastpaced environment
- Perform various administrative tasks to support the Contact Centre
- High school diploma or equivalent
- Previous experience in a customer support role through a contact center preferred
- Strong phone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
- Bilingualism is an asset
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Key Competencies:
- Excellent verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Tech savvy
- Judgment
- Adaptability
- Team work
- Stress tolerance
- Resilience
Other Information:
What Sirva Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous companypaid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product.
We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business.
You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great companyAt SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve.
We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives.
Those perspectives lead to new ideas. New ideas lead to innovation and excellence.Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
More jobs from SIRVA
-
Invoicing Clerk
Edmonton, Canada - 2 days ago
-
Content Specialist
Ottawa, Canada - 2 weeks ago
-
Bilingual (French/english) Customer Service Agent
Ottawa, Canada - 2 weeks ago
-
Bilingual (French/english) Relocation Assistance
Ottawa, Canada - 2 days ago
-
Desktop Support Specialist
Ottawa, Canada - 5 days ago
-
Document Control Clerk
Edmonton, Canada - 3 weeks ago