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Laval

    Salesforce CRM Data Analyst - Laval, Canada - Altasciences

    Altasciences
    Altasciences Laval, Canada

    2 weeks ago

    Default job background
    Description

    Salesforce CRM Data Analyst (Hybrid)

    Laval, QC, Canada ● Montreal, QC, Canada Req #4668 Wednesday, May 15, 2024

    Your New Company
    At Altasciences we allmove in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences. We are better together and together We Are Altasciences.

    About the role:

    Working closely under the supervision of the Director, CRM Management & Business Analytics, the CRM Data Analyst is responsible to:

  • Serve as a contact for Salesforce inquiries (Internal & external)
  • Monitor data quality and integrity within Salesforce.
  • Assist end-users on Salesforce functionality.

    • What you'll do here:

  • Manage user requests to create, edit and add salesforce records.
  • Develop and automate reports and dashboards tailored to business requirements and provide support for existing custom reports.
  • Distribute created reports and dashboards within established timelines.
  • Duplicate corrections: Assess and correct duplicate cases that occur involving Accounts and other key information that interchange with other platforms.
  • Ensure data quality by cleansing, validation, and input activities with acute attention to detail and accuracy. Address recurring concerns and propose solutions to mitigate or resolve them.
  • Conduct quality assurance queries to maintain the accuracy of the data and enhance data quality and maximize the value of CRM systems.
  • Provide end-user training and support to ensure successful adoption and utilization of Salesforce solutions.
  • Manage user access, profiles, and permissions, ensuring smooth access to the system.
  • Collaborate closely with cross-functional teams, Sales, Costing, Contracts, CX, Marketing, Finance, and IT, to optimize Salesforce.

    • What you'll need to succeed:

  • Bachelor's degree or Equivalent work experience
  • 1-2 years salesforce experience
  • Ability to work independently and in a team environment.
  • Strong knowledge of Microsoft Office applications, especially Excel skills.
  • Excellent verbal & written skills essential in English. French is an asset.

    • What We Offer

    Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

    Altasciences' Benefits Package Includes:

  • Health/Dental/Vision Insurance Plans
  • RRSP with Employer Match
  • Paid Vacation and Holidays
  • Paid Sick and Bereavement Leave

    • Altasciences' Incentive Programs Include:

  • Training & Development Programs
  • Employee Referral Bonus Program
  • Annual Performance Reviews

    • #LI-MB1

    MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH
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