Customer Service - Bradford, Canada - GreenLeaf Pest Control

GreenLeaf Pest Control

Verified Company

Bradford, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

The Customer Service & Dispatch Manager is responsible for managing a team of technicians and office staff to ensure they are providing professional and friendly service to clients while working to build strong relationships and solve problems.

CORE RESPONSIBILITIES:

Answering phones, while giving exceptional customer service to aid in retention and acquisition of new clients
Evaluating, scheduling and pricing jobs
Organizing routes and Technician schedules for optimum service and time efficiency
Overseeing all activities to ensuring company is adhering to industry best practices and company policy
Additional responsibilities may include monitoring accounts receivable, coordinating payroll information and progress reporting for commercial accounts

COMPETENCIES:

Geographical understanding the GTA and surrounding areas in order to schedule appointments efficiently
Previous experience in a phonebased customer service role with a strong sales skill and the ability to overcome objections
Good administrative and technical skills with the ability to type quickly and accurately while on phone to document and schedule calls
Proven organizational skills and a demonstrated ability to balance several tasks with ease while focusing on quality
Understanding of scheduling, dispatching and routing to meet customer needs and company efficiencies

SALARY:

Starting Wage of $45-$60K/year based on experience.

Raises based on efficiency and performance.

This is an in-person role (not virtual or remote) the office is located in Bradford Ontario.

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Salary:
$45,000.00-$60,000.00 per year

Benefits: