Client Retention Specialist Calgary - TLC Laser Eye Centres

TLC Laser Eye Centres

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

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CLIENT RETENTION SPECIALIST
Working in a TLC clinic (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done.

It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life.

All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

A look at your benefits

You receive a quarterly bonus.
You have a permanent fulltime position.
You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
You benefit from group insurance, telemedicine & RRSP match.
You can count yourself as a team member of one of Canada's Best Managed Companies.

Your tasks at a glance

You present treatment options to prospective patients.
You provide accurate information to patients regarding surgery, pricing, and scheduling.
You manage and address patient questions accurately, concisely and in a timely manner.
You help meet patients' needs by consulting, reassuring and scheduling followups.

A clear view of your assets

You have excellent communication skills.
You have a broad background in customer service and retention, in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, and within the hospitality industry.
You have prior experience as an inside sales representative or account executive (an asset).
You have a desire to succeed: being highly motivated, results driven and familiar with client followup techniques.
You are organized, selfdisciplined, have excellent prioritization, time management, and problemsolving skills.
You can travel between our LASIK MD, TLC & Gimbel Eye Centre clinics in Calgary.
You are available to work Monday to Friday 9:00am5:00pm. Some early mornings and evenings as required.

**From our point of view