Service Advisor - Vancouver, Canada - Cartier

    Cartier
    Cartier Vancouver, Canada

    1 month ago

    Default job background
    Permanent
    Description
    KEY RESPONSIBILITIES

    Client Service and Client Communication:

  • Responsible for delivering a warm and gracious welcome with each client while exhibiting Maison values and exceeding client experience expectations
  • Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service
  • Must understand the client's needs and identify and discuss appropriate solutions
  • Ability to communicate and respond to clients inquiry based on strong knowledge of technical explanations of service
  • Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience
  • Ability to perform basic product services - strap changes, bracelet sizing (non-gold,) steam cleaning and cord changes.

    • Sales:

  • Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
  • Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links)
  • Ability to partner with Boutique colleagues on sales (accessories, watches and jewelry)

    • Daily Operational Support:

  • Understand and comply with Cartier security and operational procedures ( product handling, inventory control, etc.).
  • Must partner and assist with Boutique daily set up and break down for opening/closing
  • Assist with Boutique projects as needed (inventory, organization, restocking of suppliess)
  • Assist in the merchandising and overall daily maintenance of the cases ( maintain proper visual standards; product maintenance and understock organization)

    • KEY SKILLS

    Education:

  • College degree preferred.

    • Required Experience:

  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
  • General knowledge of timepiece movements and Jewellery preferred.

    • Technical Skills:

  • Must be available to work retail hours including weekends.
  • Ability to work in a fast-paced retail store environment.
  • Computer and internet Savvy.
  • MS Office experience required, SAP knowledge preferred.

    • Personal Skills:

  • Additional language skills (Mandarin, Portuguese, Russian) are a plus.
  • Excellent interpersonal and communication skills are required.
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

    • Expected hourly range: $23 to $26 (overtime eligible). Please note, salaries will be negotiated based on relevant skills and experience.