Customer Service Representative, On-call - Calgary, Canada - City of Calgary

City of Calgary

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary.

City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve.

We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Customer Service Representative, you will provide set up for rental functions, front desk customer service, and support the booking process for various Calgary Parks facilities including the Inglewood Bird Sanctuary, Reader Rock Garden, Devonian Gardens, and Ralph Klein Park

Primary duties include:

Serve as the first point of contact for events and provide on site event management.
Assist with setting up projectors, microphones, tables, and chairs.
Provide tours to rental clients as required.
Ensure facilities are clean and orderly.
Conduct inventory and maintain supplies.
Ensure building and assets are secure.
Respond to inquiries and provide information on facility room bookings.

Qualifications

A High School diploma or equivalency (For example: GED) and at least 6 months related experience.
Basic proficiency with Microsoft Office (Word, Excel, and PowerPoint) is considered to be an asset.
Technical working knowledge of audio visual equipment is an asset.
Preference will be given to applicants with experience in event planning and knowledge of local nature.
Well developed communication skills coupled with strong decision making and problem solving abilities are necessary.
Applicants should have a strong customer service focus, be resultsoriented, and have a high stress tolerance.
Demonstrated efficiency, thoroughness, adaptability, and flexibility.
The ability to collaborate and work effectively in both a team environment and independently.

Pre-employment Requirements

A security clearance will be conducted.
Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Parks & Open Spaces
Position Type: Up to 8 On-Call positions
Location: Various
Compensation: Pay Grade 3 $ per hour
Days of Work: This position works weekdays, evenings, weekends, and occasional Statutory holidays as required.
Hours of work: On-Call hours will vary, based on operational requirements.
Audience: Internal/External
Job ID #: 309396