Coordinator, Communications - Vancouver, Canada - Coast Foundation Society 1974

Coast Foundation Society 1974

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary Role:

Reporting to the Senior Manager, Communications & Community Development, this position is responsible for the project management and execution of corporate communications activities within the Department of Communications and Community Development at Coast Mental Health.

Reporting:

This role reports to the Senior Manager, Communications & Community Development

Scope:

This is a professional role performing a range of communication duties, including writing and content management, marketing and communications project coordination, meeting facilitation, metrics and evaluation, brand awareness strategies, training, stakeholder (internal/external) engagement activities, as well as department budgeting and file management.

Key Areas of Responsibility:

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Fundamental Principles

Ensures that responsibilities are managed and operated in accordance with Coast's Mission, Vision, Values, Policies and Procedures.
Strives toward achieving Best Practice Standards and continuous improvement for area of

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Leadership

Maintain and reinforce department best practices, processes and branding efforts
Act as a liaison/navigator between the communications department and employee requests
Train staff on communication platforms and processes
Lead on the maintenance and growth of the Planning & Partnership clientfocused committee
Lead on the maintenance and growth of Coast's annual Client Satisfaction survey
Identify innovations and processes to support the performance of the department

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Communication

Collaborate with the Senior Manager, Communications & Community Development on the communication strategy and execution of project requests from various departments
Work with external venders to develop digital content and marketing materials to meet corporate directives
Develop written content/visual aids to support internal and external communications needs
Develop content to support employee engagement strategies using Coast Connect
Assist with the project management of metrics and evaluation of communications platforms/tools/KPIs
Support ongoing stakeholder engagement activities: tradeshow, events, conferences, training, meeting facilitation, etc.
Assist with training and orientation of new students joining the department
Respond to media inquiries when advised by the Senior Manager, Communications and Development
Strengthen client engagement, through fostering membership, and increasing awareness and participation in the Partnership & Planning Committee and the Client Survey
Assist with other communications projects as required

Financial Management:

Update and maintain applicable budgets and expenses for the

Knowledge, Skills and Abilities:

The ability to advise and guide employees to ensure best practices are maintained
Strong knowledge of the corporate brand guidelines and value of brand recognition in supporting the directives of the organization
Excellent interpersonal skills, and the ability to demonstrate tact and confidentiality
Ability to provide exceptional customer service building and maintaining rapport and respectful relationships with clients with mental illness

- and to work effectively with external stakeholders (partners / suppliers) and internal team members across the organization

Demonstrated accuracy and attention to detail
Proficiency using Microsoft Office programs (Word, Excel, Outlook), as well as Word Press, video production and social media platforms.
Excellent verbal and written communication
Ability to work simultaneously on a variety of complex projects; ability to determine priorities and a balanced work flow, balancing changing workload expectations and frequent interruptions
Strong organizational, analytical and critical thinking skills
Demonstrated initiative to analyze and resolve problems quickly and efficiently
Demonstrated experience in project coordination and implementation
Experience in budget management, invoice processing and expense tracking

Qualifications:

A relevant degree or diploma from a recognized post secondary institution, such as communications, journalism, business administration or office administration
Three (3) years of recent experience within a corporate communications environment; or an equivalent combination of education, training and experience