Customer Support Specialist - Montréal, Canada - MovingWaldo Inc

MovingWaldo Inc

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About MovingWaldo
MovingWaldo is present in all major Canadian markets and is currently raising awareness in the US and Europe.

Overview
We are seeking a highly organized and detail-oriented person to join our team.

As a Customer Support Specialist, you will play a crucial role in assisting individuals and families with the smooth transition of moving to a new location.

You will be responsible for answering questions, responding to moving inquiries, and overall ensuring a seamless experience for our clients.

Responsibilities
As a Customer Support Specialist, you will be responsible for:

Responding promptly and accurately to customer inquiries and concerns.
Assisting customers with product information, pricing, availability and platform usage.
Handling and resolving customer issues in a professional and courteous manner, escalating complex issues to the appropriate departments when necessary.
Building rapport and maintaining positive relationships with customers to enhance overall customer satisfaction and loyalty.
Keeping detailed records of customer interactions, transactions, comments, and complaints.
Collaborating with other departments and external partners to ensure seamless customer experiences and timely resolution of issues.
Contributing to the continuous improvement of customer service processes and procedures.
Providing feedback to management regarding customer trends, issues, and suggestions for improvement.

Qualifications

Proven experience in a customer service role, preferably in a similar industry.
Bilingual (French and English).
Excellent communication skills, both verbal and written.
Proficiency in using customer service software or CRM systems, and the Google suite.
Ability to remain calm and composed in highpressure situations and handle difficult customers with professionalism and empathy.
Strong problemsolving skills with the ability to think quickly and creatively to resolve customer issues.
Attention to detail and accuracy in data entry and recordkeeping.
Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
A positive attitude, a passion for customer service excellence, and a willingness to go above and beyond to meet customer needs.
Ability to work effectively both independently and as part of a team in a fastpaced environment.

Benefits:

A work environment where creativity, innovation, and leadership are welcomed and valued.
A wellness account.
Hybrid model work from home and in the office once training is completed and the employee is proficient in their duties (the office is located in Montreal).
Group insurance.

Other working conditions