Client Support Ba - Canada - LifeWorks

LifeWorks
LifeWorks
Verified Company
Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives.

The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve.

Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.


CLIENT SUPPORT BUSINESS ANALYST

  • Establish and maintain excellent client relationship & satisfaction;
  • Clear knowledge of our Solution and can effectively support the team;
  • Responsible to provide expertise in particular functional areas of our Solution including integration with other components in the solution;
  • Monitor and track all client requests to ensure work is appropriately assigned to various internal teams, has clear ownership and accountability, and is completed in a timely manner with quality;
  • Attend and prepare regular status meetings with the client;
  • Works directly with the internal team to resolve incidents and provide client support;
  • Where appropriate peer review responses from team members to the client;
  • Perform regular followups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected;
  • Participate in the analysis of requests for changes to our solution or internal processes;
  • Organizes and manages change order project deliverables as may be required to deliver "Out of Scope" work, including preparation of requirement documentation, demo/walkthrough, configuration, review of complex test scenarios and testing results, to client where applicable;
  • Collaborate with the Support Team Manager and Client Manager to ensure client requests are appropriately staffed and that client user are effectively using our integrated solution;
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters


LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.
More jobs from LifeWorks
See all jobs of LifeWorks