Systems Support Analyst - Montréal, Canada - Intelerad

Intelerad

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Improving healthcare through innovative technology is at the core of Intelerad's work.

Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location.

We're focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries.

The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes.

Intelerad's modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS:
Global Software (Non-US) report.

Job Description:

Duties/Responsibilities:

Provide excellent System Support services
Respond to client problems (phone/tickets) and proactively monitor client's installations
Prioritize your workload based on client's SLA and transfer tickets to proper department when required
Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers
Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client's problems
Perform database maintenance using SQL statements

Qualifications:

Bachelor's degree in Computer Science or equivalent
Experience in a customer service or technical support role
3+ years of experience in Linux system and network administration
Remote troubleshooting (ssh, VPN tunnels)
Basic knowledge of SQL databases (Sybase, MySQL, postgresql)
Microsoft Windows (basic workstation configuration and troubleshooting)
Knowledge of a scripting language (such as Perl, python or shell) is an asset
Experience with TCP/IP, network security, IPSec or VPN is an asset
Excellent analytical, research, organizational and planning skills
Exceptional communication and leadership skills
Strong technical aptitude and a quick learner with the ability to understand medical imaging
Excellent analytical, research, organizational and planning skills
Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships
Proven ability to influence crossfunctional teams
Excellent organizational, timemanagement and decisionmaking skills

Additional Information

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US
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