Service Writer - Edmonton, Canada - Donver Trucking / VDM Trucking
Description
We are currently looking to hire a
Service Writer to join our team of professionals in ensuring we continue to provide reliable service within our Shop.
Requirements:
- Top notch service skills to a culturally diverse customer base.
- Minimum 1 year experience as a service writer in the heavy truck/commercial vehicle industry.
- Dispute resolution skills and the ability to handle difficult situations.
- Axon knowledge an asset
- Safe and professional work practices are mandatory
- Physically fit and able to lift 50lbs.
- Ability to work for long periods of time on your feet.
Responsibilities:
- Greet and assist all customers that enter the service area.
- Gather customer and vehicle information for service checkins.
- Working with the service manager, provide estimates of the work to be performed and collecting authorization.
- Review account status and collect payments as required.
- Continuous consult with service manager and shop foreman on the status of the work to be performed and providing timely updates to the customer.
- Ensuring all work orders are closed in a expeditious manner.
- Obtain payments from customers for completed work.
- Maintain cleanliness of service counter and workspace.
- Perform other duties as required.
Skills:
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in writing service order
- Ability to work in a fastpaced environment
- Proficient in using computer software for scheduling and record keeping
Job Types:
Full-time, Permanent
Salary:
$25.00-$30.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Life insurance
- Onsite parking
- Paid time off
- Tuition reimbursement
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Overtime
Ability to commute/relocate:
- Edmonton, AB T6P 1J5: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 1 year (required)
Work Location:
In person
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