IT Technician - St. Eugene, Canada - MICROCOM

MICROCOM

Verified Company

St. Eugene, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

MICROCOM is looking for an IT Technician who will be responsible for providing 2-3 day on-site technical support for one of our clients which is currently experiencing strong growth; it is a large company located in Saint-Eugene ON, close to the Québec border.

The other days of the week will be spent at out office in Hochelaga-Maisonneuve in Montreal, QC.

Founded in 1995, MICROCOM offers a set of strategy and technology services covering both IT infrastructure and business solutions. Most customers are based in the Greater Montreal area.

Roles and Responsibilities

Perform installation, administration and support tasks on the client's IT systems;
Communicate electronically, by phone or in person with users to assess and document their issues;
Install, configure and update software, computers and network devices;
Install and configure computer components such as memory sticks, disks or network devices;
Configure and upgrade inhouse software complying with best practices;
Connect computers and equipments to the network and ensure they work as expected;
Make backups, copies, compress or destroy files on various media
Document operations and configurations;
Provide support and advice to users;
Ensure high quality of service and customer satisfaction;
Organize and maintain a log for problems and solutions by collecting the right data; it will be used by the technical staff;
Perform certain tasks on networks.
Consult user guides, technical manuals and other documents to better understand how to implement solutions;

Job requirements

Excellent communication and interpersonal skills;
Excellent professionalism, good charisma and professional presentation;
Speed of learning;
Rigor and attention to detail;
Ability to effectively and efficiently work on multiple activities at the same time;
Ability to establish and maintain excellent relationships with users and colleagues.
Bilingual: English and French
Good IT culture: must know and understand the most common technologies (hardware, software and other) in use in the industry.
Indepth knowledge of Microsoft Windows O/S for workstations (versions 7, 8, 10 and 11);
Knowledge of Microsoft Windows Server O/S;
Basic knowledge of Linux/Unix (asset for future projects);
Knowledge of networking and telecom (router, firewall, switch, internet);
Knowledge of hardware (workstation, laptop, tablets server);
Knowledge of office software (MS-Office Suite);
Experience in analyzing customer needs would be an asset.