Information Technology Specialist - London, Canada - Western University

Western University

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Classification & Regular Hours:

Hours per Week: 35

Salary Grade: 13

Please note that this is a temporary fulltime opportunity with a contract end date of March 30, 2025._

Secondments are Welcome:

Click here for more details on secondment opportunities.

About Western:

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.

We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us:

The Faculty of Health Sciences (FHS) is a large, diverse, and comprehensive unit, comprised of six Schools (Nursing, Kinesiology, Health Studies, Physical Therapy, Occupational Therapy and Communication Sciences and Disorders), a large Interdisciplinary Graduate Program in Health and Rehabilitation Sciences and four Research Centres.

The Faculty has more than 3,200 undergraduate students and more than 800 graduate students (200 PhD students).

Within the Dean's Office, the Technology Support Team provides cost-effective technology solutions and support to faculty, staff and students for the use and maintenance of technology and systems to support the teaching, learning, research and administrative needs of the Faculty of Health Sciences.

Responsibilities:

The Information Technology Specialist provides direct support to faculty, staff and other stakeholders in FHS for their IT needs. This support includes troubleshooting hardware, software and wireless devise issues. In addition the role will deploy new hardware and software necessary for educational technology.

This role is a liaison between faculty and staff and the IT group within FHS to analyze business needs, develop solutions and lead projects to address stakeholder requests and resolve issues.

The Information Technology Specialist works collaboratively with the other members of the IT Group to provide software license and asset management for FHS.

The Information Technology Specialist reports to the Manager, Technology Systems and Services to ensure required services are available and assists with hardware/resource enhancements to implement, maintain and administer resources necessary to support the academic, administrative, and research technical needs of the Faculty.

Qualifications:

Education:

3year Community College Diploma in Computer Programming, Computer Systems, Information Management or Information Technology or a university degree with a minor in an information technology field
University Degree in Computer Science or equivalent is preferred

Experience:

2years customer service experience

Knowledge, Skills & Abilities:

Demonstrated ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy those expectations. This will include a proven ability to interact with faculty, staff and students in a professional, respectful and diplomatic manner.
Desktop computing hardware and software, including Windows and Mac Systems
Installation and use of audiovisual equipment to support multimedia use in classrooms, labs and meeting rooms
Demonstrated ability to identify and differentiate the symptoms and root causes of every day, defined technical problems and critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions.
Applies new knowledge and skills to practical use on the job; ability to resolve problems and escalate issues with suggestions for further investigation and options for consideration as required.
Familiarity with utilizing content management systems to maintain websites (strong understating of HTML is an asset).
Ability to multitask and maintain and organized and effective personal work environment or self and others.
Demonstrated organizational skills including ability to manage multiple competing priorities working to tight time lines with appropriate supervision.
Demonstrated oral and written communication skills to effectively interact with technical and nontechnical users from internal contacts up to senior management
Ability to carry out work off hours as required independently with appropriate guidance and training

Western Values Diversity:

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.